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    Order Fulfilment Lead - Singapore - STARZ ADVISE MANAGEMENT PTE. LTD.

    STARZ ADVISE MANAGEMENT PTE. LTD.
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    Description
    Roles & Responsibilities

    About Our Client

    Our Client is a leading food and beverage group in Malaysia and the Asia Pacific. The company manufactures and markets a wide range of beverages under the reputed brand name and also owns and operates restaurant chains, serving varied culinary delights.

    Roles & Responsibilities:

    The Order Fulfilment Lead ensures customers' requests are fulfilled accurately, efficiently, and on time in the field of shipping and administration operations.

    • Manage assigned customers' order fulfilment process (Including but not limited to order processing, preparation of shipping documents, booking of shipments, etc.)
    • Escalate to critical matters to the relevant stakeholders (For example: order issues, allocation or any other problematic situation that may arise)
    • Analyse transactional errors & implement preventive actions
    • Create & distribute order fulfilment reports to stakeholders
    • Ensure timely application of import and or export licences & file all documents appropriately
    • Initiate process improvement & customer engagement projects
    • Ensure data completeness & integrity in reporting
    • Conduct annual customer survey, prepare analysis & action plan accordingly
    • Engage & build strong relationships with key stakeholders – customers, sales team, planners, finance team, logistics team
    • Support various projects within the company as needed

    Job Requirements:

    • Minimum a Bachelor's Degree in Supply Chain Management, Logistics or its equivalent
    • At least 5 years of relevant experience in export and shipping operations, preferably from the Fast-Moving Consumer Goods (FMCG) environment
    • Effective communication and collaborative skills to work seamlessly with various stakeholders
    • Highly analytical and possess interpersonal skills and teamwork
    • Competent in Microsoft Excel
    • Possess good planning and organizational skills
    • Ability to work independently and possess a strong aptitude for learning new skills quickly

    Monthly Basic Salary: SGD 4,800 – SGD 7,000

    We regret to inform that only shortlisted candidates will be contacted

    EA Personnel No R

    Company EA Registration No 21C0691

    Tell employers what skills you have

    Sales
    Microsoft Excel
    Ability To Work Independently
    Process Improvement
    Interpersonal Skills
    FMCG
    Customer Engagement
    Administration
    Supply Chain Management
    Shipping


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