Jobs

    Order Fulfilment Lead - Singapore - SEARCHASIA CONSULTING PTE. LTD.

    SEARCHASIA CONSULTING PTE. LTD.
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    Description
    Roles & Responsibilities

    Responsibilities:

    • The Order Fulfilment Lead ensures customers' requests are fulfilled accurately, efficiently, and on time in the field of shipping and administration operations.
    • Manage assigned customers' order fulfilment process (Including but not limited to order processing, preparation of shipping documents, booking of shipments, etc.)
    • Escalate to critical matters to the relevant stakeholders (For example: order issues, allocation or any other problematic situation that may arise)
    • Analyse transactional errors & implement preventive actions
    • Create & distribute order fulfilment reports to stakeholders
    • Ensure timely application of import and or export licences & file all documents appropriately
    • Initiate process improvement & customer engagement projects
    • Ensure data completeness & integrity in reporting
    • Conduct annual customer survey, prepare analysis & action plan accordingly
    • · Engage & build strong relationships with key stakeholders – customers, sales team, planners, finance team, logistics team

    Requirements:

    • Bachelor's Degree in Supply Chain Management, Logistics or its equivalent
    • At least 5 years of relevant experience in export and shipping operations, preferably from the Fast-Moving Consumer Goods (FMCG) environment
    • Experience in Order Fulfilment, Customer Service and Shipping Operations

    Account Manager:

    Kerwin Tan Kai Bin (R

    EA16S8107

    Tell employers what skills you have

    Sales
    Process Improvement
    FMCG
    Customer Engagement
    Supervisory Skills
    Administration
    Transportation
    Order Fulfilment and Returns Processing
    Supply Chain Management
    Customer Service
    Order Fulfilment Administration
    Shipping

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