- The Order Fulfilment Lead ensures customers' requests are fulfilled accurately, efficiently, and on time in the field of shipping and administration operations.
- Manage assigned customers' order fulfilment process (Including but not limited to order processing, preparation of shipping documents, booking of shipments, etc.)
- Escalate to critical matters to the relevant stakeholders (For example: order issues, allocation or any other problematic situation that may arise)
- Analyse transactional errors & implement preventive actions
- Create & distribute order fulfilment reports to stakeholders
- Ensure timely application of import and or export licences & file all documents appropriately
- Initiate process improvement & customer engagement projects
- Ensure data completeness & integrity in reporting
- Conduct annual customer survey, prepare analysis & action plan accordingly
- · Engage & build strong relationships with key stakeholders – customers, sales team, planners, finance team, logistics team
- Bachelor's Degree in Supply Chain Management, Logistics or its equivalent
- At least 5 years of relevant experience in export and shipping operations, preferably from the Fast-Moving Consumer Goods (FMCG) environment
- Experience in Order Fulfilment, Customer Service and Shipping Operations
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AMKFSC COMMUNITY SERVICES LTD. SingaporeTo take the lead in to set out the ICT masterplan for our agency and to lead the change management. · - To lead and coordinate IT digitalisation to map the corporate strategic plans (short term and long term), enabling IT to be future ready for workforce and programmes. · - Ident ...
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Shopee SingaporeDepartment Operations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The ...
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Order Fulfilment Lead - Singapore - SEARCHASIA CONSULTING PTE. LTD.
Description
Roles & ResponsibilitiesResponsibilities:
Requirements:
Account Manager:
Kerwin Tan Kai Bin (R
EA16S8107
Tell employers what skills you haveSales
Process Improvement
FMCG
Customer Engagement
Supervisory Skills
Administration
Transportation
Order Fulfilment and Returns Processing
Supply Chain Management
Customer Service
Order Fulfilment Administration
Shipping