Application Support Engineer - Singapore - ALPHAEUS PTE. LTD.

ALPHAEUS PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Key Responsibilities

Primary responsible to handle all Incident tickets that are raised, through to closure
To conduct root cause analysis of an issue and postmortem to identify and prevent the same issue happening in future
Documenting the solutions and workarounds for future reference
Collaborate with various team, including Developers and Infrastructure teams to resolve complex issues and implement long term solutions
Assist in Operational tasks such as daytoday support
Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved
Report status and progress to technical lead/manager on a regular basis
Work with the technical lead/manager to ensure the technical support provided to users/testers is within the agreed SLA (24 x 7)
Present and provide regular updates on the work matters to team and users / customers
Prepare / update the relevant documentations related to the project / change appropriately
Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environment

Requirements:

Bachelor Degree Computer Science / Engineering or its equivalent
Good understanding of Software Development Life Cycle (SDLC)
Good analytical and problem solving skills
Good oral and written communication skills
Ability to work under pressure and to handle tight SLAs
Selfmotivated, selfstarter and fastlearner with ability to work independently and within a team
Technically sound with at least 3 years of handson experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Solaris and/or Linux OS such as RHEL would be required.
Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.
Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.