- Perform day to day service desk activities and supervise the service desk team.
- Perform diagnosis and troubleshooting over a broad range of IT related issues.
- Perform the end to end ticket resolution process for all tickets raised by users.
- Investigate and perform triage process to identify and resolve complex issues.
- Identify, document and update relevant SOPs for Service Desk operations support.
- Prepare, document and contribute knowledge-based articles and training.
- Perform advanced troubleshooting for complex incidents with Global teams.
- Drive and participate in local and global projects (as and when is required).
- Drive and participate in Continuous Service Improvements (CSI) activities.
- Provide prompt and value-added VIP support (as and when required).
- Provide timely status updates to users on issues reported and escalated.
- Other technical duties as required such as account creation, configuration of new joiner, software deployment/install, password reset, unlock user account, bitlocker, etc.
- Experience in Service Management or Service Delivery in a large-scale and diverse environment of incident management, request fulfilment, escalation procedures and related disciplines.
- Well versed in all end-user computing services but not limited to Windows 10, MS Office, Google Suite, iOS, Androids, PC hardware, software diagnostics and basic networking.
- Customer-focused, self-motivated, disciplined and possess strong interpersonal and communication skills to interact effectively with all levels of staff.
- Solid technical background, customers oriented with a problem-solving attitude.
- Willing to work on non-office hours and rotational shifts (as and when assigned).
- Familiar with IT Service Management and IT Infrastructure Library concepts.
- High Proficiency in standard MS Office Suite (Excel, Powerpoint, Word).
- High Proficiency in G Suite (Google Sheets, Google Slides, Google Docs).
- Experience with desktop, systems, applications and network support.
- Proven experience as a Service Desk team lead is highly preferred.
- Knowledge of using ServiceNow and Workspace1 is an advantage.
- Understanding of systems/processes with complex workflows.
- Independent worker, resilient, adaptable and focused.
- Meticulous, result oriented and outcome based.
-
Project Engineer
Found in: Talent SG C2 - 6 days ago
Wah Loon (M) Sdn Bhd Singapur, Singapore工作介紹: · 負責合約的全部執行進度。 · 監控安裝進度以及與客戶、顧問、分包商的協調,以確保有效率、及時地交付任務。 · 向專案經理報告和監控專案進度。 · 監督並確保工程符合合約圖紙和規範。 · 與專案團隊一起準備機電相關工作的方法說明、施工圖、安裝/T&C檢查表、工作進度報告和其他相關文件。 · 與分包商和顧問協調準備和提交施工圖。 · 與供應商/分包商協調/準備技術提交。 · 協助專案經理根據(或低於)分配的核准預算談判/採購材料、設備和勞動力。 · 與各利益相關者進行技術討論以解決技術/現場問題。 · 與相關當局/分包商/客戶聯絡並合作提交施 ...
-
Senior IoT Engineer
Found in: Talent SG C2 - 5 days ago
Helius Singapur, SingaporeSenior IoT Engineer · I. Về công ty: · Chúng tôi là một startup trong lĩnh vực xe điện thông minh. Mục đích của chúng tôi là phát triển các phương tiện điện thông minh và khai thác năng lượng tái tạo để giúp xây dựng một tương lai Việt Nam bền vững. Hiện tại chúng tôi đang phát ...
-
Project/ Planning Engineer
Found in: Talent SG C2 - 3 days ago
Jin Choon Civil Engineering Pte Ltd Singapur, Singapore角色和職責 · 分鐘。 5年土木工程項目相關當地經驗(基礎設施/下水道與排水/道路工程等) · 優先用於 LTA/ PUB 項目 · 由專業工程師委員會 (PEB) 或建築施工局 (BCA) 認可的土木工程學位 · 擁有RE/RTO證書 · ...
-
Senior Embedded Software Engineer
Found in: Talent SG C2 - 3 days ago
Helius Singapur, SingaporeSenior Embedded Software Engineer · I. Về công ty: · Chúng tôi là một startup trong lĩnh vực xe điện thông minh. Mục đích của chúng tôi là phát triển các phương tiện điện thông minh và khai thác năng lượng tái tạo để giúp xây dựng một tương lai Việt Nam bền vững. Hiện tại chúng ...
-
Engineer - Controls Engineering
Found in: Talent SG 2A C2 - 3 days ago
GE VERNOVA INTERNATIONAL LLC SINGAPORE BRANCH SingaporeRoles & Responsibilities · Systems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that mee ...
-
Electrical Engineer, Engineering
Found in: Talent SG 2A C2 - 1 day ago
VALLIANZ SHIPBUILDING & ENGINEERING PTE. LTD. SingaporeRoles & Responsibilities · Job Responsibilities: · Evaluation / comparison of tender vessel requirements against new building/existing vessel specification · Attend and manage dealing with designers, classification, and flag statutory on engineering issues. · Liaise with designe ...
-
Senior Engineer/Engineer
Found in: Talent SG 2A C2 - 1 day ago
WSP CONSULTANCY PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities · Undertake detailed design in one or more of the following field of expertise: Bridge/Tunnel, Underground Excavation and Tunneling works · Execution of projects and liaison with the Client, Client's Consultants, Contractor, and authori ...
-
Engineer/ Senior Engineer
Found in: Talent SG 2A C2 - 2 days ago
ENGGSOL PTE. LTD. SingaporeRoles & ResponsibilitiesPerform maintenance tasks onboard vessels (mainly in harbour) · Perform maintenance works onboard vessels in shipyard occasionally · Perform maintenance works on shore-based systems · Perform defect troubleshoot till module/card level onboard vessels or sh ...
-
Engineer, RF Engineering
Found in: Talent SG 2A C2 - 6 days ago
PCI PRIVATE LIMITED SingaporeRoles & Responsibilities · Responsibilities: · Antenna design across sub-6GHz technology such as NRC, RFID, GNSS, BT, WiFi, LTE-M/LTE-NB, 3G/4G/5G · Hands-on antenna matching and optimization when integrated into product · Use EM stimulation tools to perform analysis and modellin ...
-
Engineering & Design Engineer
Found in: Talent SG 2A C2 - 3 days ago
GREEN TENAGA PTE. LIMITED SingaporeRoles & Responsibilities · ROLES & RESPONSIBILITIES · Work with other member of multi-disciplinary Engineers to review load profiles and design the Energy Storage System to meet load profiles requirements set out in the technical requirements; · Develope, maintain and update engi ...
-
Assistant Engineer/Engineer
Found in: Talent SG 2A C2 - 3 days ago
OSIM INTERNATIONAL PTE. LTD. SingaporeRoles & Responsibilities · Job Description: · Work on design and development of health product's massage program · To conduct research on massage technology and programs · Perform massage program testing · Creating automated tasks for massage program conversion · Other ad-hoc dut ...
-
Engineer/ Executive Engineer
Found in: Talent SG 2A C2 - 2 days ago
NATIONAL ENVIRONMENT AGENCY SingaporeRoles & Responsibilities · [What the role is] · The Radiation Protection and Nuclear Science Group in NEA is the national authority for radiation protection in Singapore and serves to protect the public, radiation workers and the environment from the harmful effects of radiation. ...
-
Engineer (Industial Engineering)
Found in: Talent SG 2A C2 - 1 day ago
SEAGATE SINGAPORE INTERNATIONAL HEADQUARTERS PTE. LTD. SingaporeRoles & Responsibilities · Media Industrial Engineering (IE) team is responsible for factory capacity as well as capital planning to support recording media operation (RMO) in JBS and Woodlands. The team is part of a bigger worldwide operations planning team. · Reporting to the I ...
-
Engineer
Found in: Talent SG 2A C2 - 5 minutes ago
GOODRICH AEROSTRUCTURES SERVICE CENTER - ASIA PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities · MRO Operation Support · Function as key engineering focal to provide technical advice on workscope management, repair dispositions, engineering repair quotes and technical support to Operations, Quality and Customers in meeting airwor ...
-
engineer
Found in: Talent SG 2A C2 - 5 days ago
GEOSMART INTERNATIONAL PTE. LTD. SingaporeRoles & Responsibilities · Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects. · Degree in Civil Engineering / Geotechnical Engineering wit ...
-
Engineer
Found in: Talent SG 2A C2 - 3 days ago
THE FLOOR GALLERY PTE. LTD. SingaporeRoles & Responsibilities · We are looking for an experienced, self-driven engineer with a wealth of industry knowledge. To ensure success, the ideal candidate should be comfortable splitting their hours between the office, on-site visits, and attending site meetings, when require ...
-
Engineer
Found in: Talent SG 2A C2 - 3 days ago
ELEMENT CONSTRUCTION TESTING (S) PTE. LTD. SingaporeRoles & Responsibilities · Element has an opportunity for an Engineer to join our rapidly expanding team. As a member of the operations team, the Engineer position performs a variety of routine and non-routine testing assignments within the department assigned and insures timely ...
-
engineer
Found in: Talent SG 2A C2 - 6 days ago
TEX-STAR ENGINEERING SINGAPORE PTE LTD SingaporeRoles & Responsibilities · SPECIFIC RESPONSIBILITIES: · ensures all drawings, bills of materials, purchase requisitions and quality checks are completed as per project schedule and ISO 9001 processes. · conducts Design Reviews to analyze specifications, sketches, drawings, ideas, ...
-
IT Engineer
Found in: Talent SG 2A C2 - 3 days ago
ASMPT SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · The primary purpose of the position of IT Engineer is to analyze, test, and maintain the ASMPT's Engineering Systems and Application to ensure they effectively support and contribute to the overall mission and objectives of the organization. · By analyz ...
-
engineer
Found in: Talent SG 2A C2 - 12 hours ago
MUNSHE CORPORATION PTE. LTD. SingaporeRoles & Responsibilities · Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment. · Conferring with customers, engineers, and others team members to discuss materials or projects. · Ensuring that installation and ...
IT Engineer - Singapur, Singapore - PwC Growth Markets
Description
Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
Senior AssociateJob Description & Summary
We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.Firmwide Corporate Services
Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman's Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.
Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.
This is an End User Services Level 2 Service Delivery Consultant position within a strong, technical and high-profile team. You are willing to take on the responsibility for meeting service level agreements by ensuring that all services are delivered according to committed service level. You enjoy working closely with customers and know how to manage customer relationships to achieve the best results. You will be expected to communicate daily with various customers (by email, chat, phone or face to face) and resolve end user support issues.
How will you value-add?
About you
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
 Sdn Bhd&v=024){kind=logo}
