Business Support Executive - Singapore - GCOOP SINGAPORE PTE. LTD.

GCOOP SINGAPORE PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

Job Title

Business Support Executive

Job Description & Requirements

The successful candidate will provide internal business support to the General Managers/Directors and our diverse customers. The ideal candidate will be capable of delivering first-class customer service, and be solution orientated and ambitious. Your role will be instrumental in maintaining the human touch and building strong customer relationships in our growing e-commerce presence.

Key Responsibilities

· Customer Communication and Support.

· Respond promptly and professionally to customer/member inquiries during scheduled hours.

· Assist customers/ members with sales-related queries, providing product information, pricing details, and delivery schedules.

· Liaise with logistics teams to obtain real-time information on delivery routes and potential delays, Order Tracking, and Delivery Management

· Assist in Inventory checking, payment processing, and verification.

· Assist customers/ members with payment-related matters, including verifying receipt of non-credit card payments (e.g., pay now transfers, CDC vouchers) through customers' provided screenshots and processing refunds.

· Handle customer complaints and issues promptly (e.g., missing items or quality concerns)

· Providing appropriate solutions and escalating complex problems to the relevant teams when necessary.

· Execute other ad-hoc duties as assigned.

Job Requirement

· Diploma or GCE "O' Level with relevant experience

· Basic computer proficiency

· At least 2-3 years of relevant working experience

· Knowledge & experience in HR regulations & recruitment would be advantageous.

· Proficient in MS Office

· Good interpersonal skills & friendly disposition

· Detailed-oriented & meticulous, able to multitask.

· Able to work independently as well as a team player.

· Experience in e-commerce platforms is an added advantage.

· Able to start work as soon as possible.

Other Information

· Working Days – 5 days

· Work location – Ubi

· Salary: $3, $3,500.00

· Meal Allowance

· Group PA & Hospitalization Insurance provided

Interested applications please APPLY DIRECTLY or if you prefer, you may email a detailed resume in MS WORD Format and a recent photo to for a confidential discussion.

Tell employers what skills you have

Able To Multitask
Microsoft Excel
Interpersonal Skills
Inventory
Customer Relationships
Administration
MS Office
MS Word
Team Player
Customer Service
Customer Communication
Disposition
Pricing
Delivery Management
Able To Work Independently

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