Service Desk Engineer - Singapore - ITCONNECTUS PTE. LTD.

ITCONNECTUS PTE. LTD. Singapore

5 days ago

Description

Roles & Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events, problems, and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures.

Tell employers what skills you have

Technical Documentation
Troubleshooting
Microsoft Office
Technical Assistance
Hardware
Ticketing
Windows 7
Information Technology
Logging
Service Desk
Windows
Mobile Devices
ITIL
Network Security
Incident Management
Technical Support

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