- Conducts comprehensive and impartial investigations into employee-related HR allegations, related to misconduct, policy violations, harassment, discrimination, and various workplace issues.
- Independently act as the HR representative for the disciplinary Inquiry Committee hearings, ensuring a fair hearing where natural justice is addressed, due process delivered as well as detailed and accurate documentation of the process.
- Identify and monitor trends regarding HR-related investigations, employee disciplinary matters, and crisis management develop comprehensive plans to mitigate risks to the business.
- Plan and contribute to the development of policies and processes for
- Provide consultation to and guide HR Business Partners and key SOCI stakeholders on addressing employee disciplinary issues and involuntary end-of-employment matters (involuntary termination, early termination, etc.).
- Collaborate and work closely with SMU legal team to ensure that all HR policies and processes are aligned to local laws and regulations, and recommend appropriate resolutions when needed.
- Develop and deliver training programs to educate employees and managers on the importance of appropriate workplace conduct and reporting mechanisms.
- Manage annual Code of Conduct and Conflict of Interest Declaration exercises as well as liaise with HR Administration team on the delivery of these exercises.
- Collaborate with Office of Safety and Security to develop and maintain a HR crisis management plan that addresses a range of potential crises that may affect employees.
- Develop communication strategies and draft communications package for internal and external stakeholders during crises.
- Bachelor's degree, preferably in the area of Human Resources, Industrial Relations, Law, Psychology, Business Administration, or a related field.
- Minimum of 10 years of HR and/or investigation work experience, with at least 5 years in a similar role focusing on employee investigation and crisis management.
- Ability to conduct thorough and impartial investigations into employee complaints or allegations, and proficiency in interviewing techniques and evidence gathering.
- Familiar with general HR policies & practices, local Employment Act, investigation-related legislated protocols, etc.
- Demonstrates high level of empathy and advanced listening skills when communicating, influencing and problem-solving people matters.
- Grounds decisions in facts, leverages data to generate new insights and opportunities, clearly defines and measures business outcomes to identify course corrections and measure success.
- Highly proficient in leading and responding to crises or emergencies in the workplace, such as workplace accidents or security incidents.
- Commitment to and expert skill in collaboration, problem solving, negotiation, mediation, and solution finding.
- High level of discretion and ability to handle confidential and classified information.
- Conducts comprehensive and impartial investigations into employee-related HR allegations, related to misconduct, policy violations, harassment, discrimination, and various workplace issues.
- Independently act as the HR representative for the disciplinary Inquiry Committee hearings, ensuring a fair hearing where natural justice is addressed, due process delivered as well as detailed and accurate documentation of the process.
- Identify and monitor trends regarding HR-related investigations, employee disciplinary matters, and crisis management develop comprehensive plans to mitigate risks to the business.
- Plan and contribute to the development of policies and processes for
- Provide consultation to and guide HR Business Partners and key SOCI stakeholders on addressing employee disciplinary issues and involuntary end-of-employment matters (involuntary termination, early termination, etc.).
- Collaborate and work closely with SMU legal team to ensure that all HR policies and processes are aligned to local laws and regulations, and recommend appropriate resolutions when needed.
- Develop and deliver training programs to educate employees and managers on the importance of appropriate workplace conduct and reporting mechanisms.
- Manage annual Code of Conduct and Conflict of Interest Declaration exercises as well as liaise with HR Administration team on the delivery of these exercises.
- Collaborate with Office of Safety and Security to develop and maintain a HR crisis management plan that addresses a range of potential crises that may affect employees.
- Develop communication strategies and draft communications package for internal and external stakeholders during crises.
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Senior Manager, Employee Investigation and Crisis Management - Singapore - Singapore Management University
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