- Analyse new market trends, consumer behaviours, and emerging business opportunities.
- Collaborate with management to implement organization strategies aligned with business objectives.
- Operationalise and manage governance, risk, and compliance frameworks.
- Drive sales performance through strategic initiatives and marketing campaigns.
- Develop service operations strategies to enhance customer satisfaction and loyalty.
- Optimise the workforce for service excellence through training programs.
- Develop a service recovery framework to address customer complaints effectively.
- Manage the service brand image and lead with a service vision.
- Manage and review store operations and processes.
- Collaborate with Facilities Management Team to maintain store facilities.
- Integrate business continuity management practices into retail operations.
- Manage crisis situations effectively and ensure compliance with regulatory requirements.
- Lead teams to embrace a culture of innovation and continuous improvement.
- Conduct productivity diagnoses and develop action plans to implement productivity initiatives.
- Facilitate the implementation of productivity and innovation initiatives.
- Evaluate potential ideas and innovations and collaborate with cross-functional teams.
- Provide direction and guidance to Supervisors, fostering a culture of accountability and collaboration.
- Develop Supervisors' capabilities through coaching, mentoring, and training initiatives.
- Promote workforce diversity and inclusion and influence team decision-making processes.
- Define and enhance order fulfilment policies and procedures.
- Review customer satisfaction metrics and feedback to identify areas for improvement.
- Manage order processing, fulfilment, and returns of customer orders.
- Education: Bachelor's degree in Business or related field preferred.
- Experience: 5-7 years in retail management, with multi-unit experience preferred.
- Willingness to travel within Singapore across boutiques on a regular basis.
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Area Manager - Singapore - THE SUPREME HR ADVISORY PTE. LTD.
Description
Roles & ResponsibilitiesArea Manager / District Retail Manager
Working days: Monday to Friday
Working hours: 9am - 6:30pm
Working Location: Ang Mo Kio
Salary: $4000 - $5000
Job Description:
The Area Manager/District Retail Manager serves as a linchpin in driving business growth, operational excellence, and service innovation within their designated area/district. Through strategic leadership, operational acumen, and a relentless focus on customer satisfaction and sales performance, they play a pivotal role in shaping the success and sustainability of the retail enterprise.
Develop Business Opportunities:
Drive Service Excellence:
Deliver Operations Excellence:
Drive Innovation and Productivity Aspirations:
Manage Teams:
Manage Customer Order Fulfilment:
Job Specifications:
Interested applicants kindly contact via WhatsApp: JOHN).
No Charges will be incurred by Candidates for any service rendered.
Lau Zhao Rui Reg.No: R
14C7279 The Supreme HR Advisory Pte Ltd
*Company name and address will only be disclosed once shortlist for interview.
Tell employers what skills you haveStore Operations
Mentoring
Sustainability
Operational Excellence
Service Innovation
Service Recovery
Service Brand
Productivity and Innovation
Accountability
Business Continuity Management
Customer Satisfaction
Regulatory Requirements
Service Excellence
Facilities Management
