Customer Success Representative - Singapur, Singapore - LGC Group

LGC Group Singapur, Singapore

1 week ago

Full time

Description

Company Description

ABOUT LGC BIOSEARCH TECHNOLOGIES:

With manufacturing sites across the US, UK, Germany and Denmark, LGC Biosearch Technologies has plans to continue growing. We deliver mission critical genomics to our diverse customer base in molecular diagnostics, pharma/biotech and agrigenomics. Our integrated portfolio of products, services and expertise supports our purpose of Science for a Safer World and we have embodied our mission by working with customers to enable research into life-altering treatment for disease and illness worldwide. We are currently seeking candidates who are up for the challenge of operating in a high-growth, purpose-driven organisation.

Job Description

Order Processing

Adhere to proper pricing policies and ensure selling price are correctly maintained in ERP.

Support line manager in maintenance of correct pricing file in ERP

Support commercial and service team in direct customers/distributor quotations and order fulfilment.

Sales order processing & management - ensure accuracy of booking into ERP system and timely execution of purchase order to overseas business units in Europe, USA and China with close follow up of shipment schedule and logistics matters.

Cross departmental collaboration with internal business units to get alignment and render excellent support to customers.

First line of customer enquiries via calls, emails.

Manage invoicing after order fulfilment.

Warranty, spare parts & inventory logistics coordination in Singapore.

Involve in Continuous Process Improvement projects (LEAN leadership program to identify waste in processes & avoid burnout).

Support Task

Manage internal and customer enquiries on product availability, prices, delivery times, and the status of orders

Handle customer complaints, processing of claims and returns as well as proper documentation of each case.

Support the shipment of product samples from business units to customers/distributors upon approval from the management.

Empathy and having sense of urgency in supporting customers in resolving quote and shipment issues promptly.

Monitor account receivables, follow-up with relevant parties/customers to provide timely payment as accordance to payment schedule.

Working closely with the relevant parties to manage customer accounts including the setting of credit limits and payment terms in ERP with guidance from the Commercial & finance team.

Back-up for other CSRs in APAC as and when required.

Conduct and maintain inventory checks and offer logistics support including product packing and shipment as and when required.

Day-to-day administrative tasks

Plan and execute events.

Any other ad-hoc duties assigned by the Manager.

Qualifications

Minimum O Level with relevant experience or Diploma in business, related service industries or equivalent.

3-5 years of relevant working experience in Order Support/Supply Chain/Shipping line is preferred

Ability to establish rapport with customers as the role will involve significant customer and distributor support calls

Strong listening and problem solving skills

Good understanding of sales order processes and logistic matters.

Service oriented with positive attitude. Customer-focused and a team player

Able to work in highly-matrixed organization and manage stress well.

Strong organisational and time management skills, with the ability to perform and prioritize multiple tasks efficiently

Familiar with Microsoft Applications (Excel, PowerPoint etc.)

Good communication skills in English and having ability to communicate in Chinese will be a plus. to support Chinese speaking counterparts.

If you are a Customer support person who is passionate about building strong customer allegiance through continuous process improvement and optimization across functions and stakeholder to help build SOPs and able to thrive in a data driven work environment, you are welcome to apply.

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.

OUR VALUES

PASSION

CURIOSITY

INTEGRITY

BRILLIANCE

RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website

#scienceforasaferworld

Customer Success Representative

1 week ago

CAREERNEXUS PTE. LTD. Singapore

Organize and oversee the customer service operation with a primary focus on customer satisfaction; strive to uphold positive relationships with both customers and staff. · - Uphold and enforce customer service standards and procedures. · - Ensure the prompt and efficient resoluti ...
Customer Success Representative

1 week ago

EBOS Cloud Accountants Singapore

At EBOS/INTELLINZ, we recruit Customer Success Partner, you will play a key role to onboard new clients for the company. For more details, please visit our company website and Facebook for details on our products and services. · Tasks you will work on with your client might inclu ...
Customer Success Representative

1 week ago

LGC Group Singapur, Singapore Full time

Job Description · Order Processing · Adhere to proper pricing policies and ensure selling price are correctly maintained in ERP. · Support line manager in maintenance of correct pricing file in ERP · Support commercial and service team in direct customers/distributor quotations a ...
Sales Director

1 week ago

TANAKA KIKINZOKU (SINGAPORE) PTE. LTD. Singapore

**Responsibilities**: · 1. Check the daily order status and understand the overall trends of customers and the market. · 2. Set and manage sales representatives' goals per company policies set by the MD. · 3. Responsible for guiding and educating sales representatives and oversee ...
Junior Sales and Marketing Representative

21 minutes ago

Eden Cube Marketing Group Singapore

Join Our Growing Team as a Junior Sales and Marketing Representative · Are you a driven and ambitious individual looking to kick-start your career in sales? Are you eager to work in a dynamic and fast-paced environment with a supportive team? Look no further We are currently seek ...
Senior Sales Manager

21 minutes ago

HONG HOY CONSULTANCY PTE. LTD. Singapore

**Senior Sales Manager Responsibilities**: · - Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue. · - Identifying promising prospects through cold-calling, networking, and customer referrals. · - Ensuring that all sales administrati ...
Credit Management Executive

1 week ago

CGS-CIMB SECURITIES (SINGAPORE) PTE. LTD. Singapore

**About the role** · CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia's leading fina ...
Sales Representative

1 week ago

TECO CARS Singapore

: · Join our dynamic team as a Sales Representative. We are seeking enthusiastic individuals to contribute to our success in the competitive car dealership industry. As a Sales Representative, you will play a pivotal role in showcasing our diverse range of vehicles and providing ...
Sales Assistant Manager

1 week ago

OP3 CREATIVE PTE. LTD. Singapore

**Job Description**: · - Sales planning · - Creating budgets · - Build relationship · - Meeting sales goals · - Mentor and coaching sales representative Production/ 3D drawing · Job Requirement and skills: · - Diploma/ degree in business administration or a related field · - Succ ...
Project Manager

20 hours ago

GOLDEN DELTA ENGINEERING PTE. LTD. Singapore

Our Company needs a Project Manager responsible for developing project plans and deliverables, coordinating with customer representatives, regulatory bodies, Marine Engineering, Planning and Production Department, and engineering projects are required to ensure the entire project ...
Shop Sales Executive

1 week ago

OH OH MART PTE. LTD. Singapore

Assisting less experienced Sales Representatives in answering technical questions posed by customers during outbound telephone calls. · Providing support to less experienced Sales Representatives as needed. · Identifying potential customers through networking initiatives, cold-ca ...
Sales Representative

1 week ago

HAYMA TECHNOLOGY PTE. LTD. Singapore

**Sales Representative**: · **Responsibilities**: · - Responsible for the entire sales cycle from prospecting to closing. · - Compete for RFQ from customers, promptly quote customers, and compete for orders. · - The sales representatives need to have convincing power, a proactive ...
Senior Sales Director

2 days ago

XIN CHENG HR PTE. LTD. Singapore

Coaching, mentoring, and motivating a high producing sales team and in doing so generating revenue opportunities for the organization · - Assist in the recruiting, staffing and training to grow and maintain a sales team · - Formulate and execute on monthly and quarterly sales pla ...
Head of Business/ceo

2 days ago

Page Executive Singapore

Sustainability focused agenda in consumer sector · - Head of organisation and greenfield project · **About Our Client**: · We are representing a global consumer company that has ambitious recycling and sustainability goals and committed to crafting a strategy that makes an impact ...
Solution Advisor

2 days ago

Kofax Singapore

**OVERVIEW**: · A successful Business Development Representative (BDR) is a fast learner and implements feedback quickly, has exceptional communication skills, loves the thrill of the hunt, and is determined to be successful. BDRs are the front line of the sales process and spend ...
Brand Ambassador

1 week ago

Xcel Pte ltd Singapore

1. Minimum O levels/ diploma qualifications ( Fresh graduates encouraged ) · 2. Desire to exceed clients' campaign expectations & ensure campaign success · 3. Accountability & responsibility to own projects represented · 4. Creativity & innovative in providing solutions to client ...
Part Time Recruitment

4 days ago

Advisors' Clique (Group of financial consultants representing Great Eastern Financial Advisers Priva Singapore Part time

Advisors' Clique is a successful group of financial consultants representing Great Eastern Financial Advisers Private Limited(GEFA), with a strong culture and unique identity. · **The successful individual will be involved in**: · - Schedule and coordinate interviews · - Proficie ...
Client Service Executive

4 days ago

HSBC Singapore

-Job description · **Some careers have more impact than others.** · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new di ...
Chef

20 hours ago

THUMBUPZ ROASTED DELIGHTS PTE. LTD. Singapore

Creating, communicating, and implementing the organization's vision, mission, and overall direction · - Leading the development and implementation of the overall organization's strategy · - Soliciting advice and guidance, when appropriate, from a Board of Directors · - Formulatin ...
Client Service Executive

1 week ago

HSBC Singapore

-Job description · **Some careers open more doors than others.** · If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direct ...