Team Leader - Singapore - UEMS SOLUTIONS PTE. LTD.

UEMS SOLUTIONS PTE. LTD. Singapore

3 days ago

Description

Roles & Responsibilities

Responsibilities

To carry out counter operations according to the hospital's guidelines, procedures and policies consistently
Plan weekly duty roster and manage the deployment of staff for all Visitor Registration Counter
Supervise and monitor performance of staff to ensure service levels are met. Provide coaching and counselling when necessary
Manage resources including manpower, equipment and supplies in daily operation
Handle complaints and feedbacks and perform service recovery. Escalate to Supervisor when necessary
Investigate causes of discrepancies and complaints and take corrective actions. Raise necessary documentations (Incident Report [IR])
Conduct on-the-job training (OJT) for new staff and refresher training programs, if necessary
Provide regular feedback to the Supervisor on staff performance and disciplinary matters
Disseminate operation updates/information to staff promptly and accurately
Conduct daily roll calls
Verify temperature records and attendance, as and when necessary
Any other duties as assigned by the Superior

Requirements

Minimum 3 years of experience in customer service related field and one year of supervisory experience
Able to perform physical job duties like carrying and moving of items
Proficient in the English language to enable good communications with visitors and staff
Good natured and patient. Have good temperament to handle difficult visitors and staff
Good typing skills. Ability to be familiar with the computer and the good knowledge to comprehend and learn and apply a new system quickly and accurately.
Able to commit staggered shifts (7:30am to 5pm / 10:30am to 8pm / 11:30am to 9pm)

Tell employers what skills you have

Counselling
staff performance
Staff Mentoring
Staff Training
Customer Service Management
Policy
Mentoring of Staff
Outstanding Customer Service
monitoring
visitor management
guidelines
Staff Supervision
Deployment of staff
Coaching Staff
Customer Service
Staff Management
Deployment
administrative duties

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