Ops Support Executive, EUC - Singapore - Singtel Group

Singtel Group Singapore

Found in: beBee S2 SG - 3 days ago

Description

NCS is a leading technology services firm in the Asia Pacific, partnering with governments and enterprises to advance communities through technology. With a team of 10,000 experts across 49 specializations, NCS offers differentiated and end-to-end technology services, including digital, cloud, platforms, application, infrastructure, engineering, and cybersecurity. For more information, visit

We prioritize a safe and healthy environment for our employees and customers and require all prospective employees to be fully vaccinated.

As a Desktop Engineer/IT Service Desk professional, your role encompasses a wide range of responsibilities aimed at ensuring the seamless functioning of the school's IT infrastructure. The key points to be covered in your job responsibilities are as follows:

End User Support - Client Management:

Perform troubleshooting for client platform-related problems.
Respond promptly to incidents, investigate, and provide timely resolutions.
Handle service requests related to client platforms.
Monitor the agreed service level, document system configurations, and provide regular reporting.
Participate in client platform implementation and upgrade projects.
Follow up with vendors for hardware replacements.
Manage asset records and user account management (e.g., password creation, reset, and deletion).
Perform local server administration to facilitate software distribution and patch management service.
Manage client platform implementation/upgrade projects.
Ensure deliverables meet service level requirements and propose/implement action plans when required.
Establish facility management standards/best practices to ensure operational consistency across project/facility management teams.
Submit progress reports.

ICT Equipment Support:

Troubleshoot and resolve ICT equipment incidents, set up equipment, and provide support for all ICT-related issues.
Set up ICT equipment and provide support for all ICT-related issues.
Update ICT equipment records in the Management System within 3 working days.
Assist in pushing mobile carts to classrooms.
Carry out routine and operational scheduled work.
Regularly build and maintain hard disk images.
Carry out re-installation (cloning) of desktop images.
Conduct annual physical stock takes for ICT equipment.
Install applications/upgrades and ensure that all EUCDs owned by the customers are updated with security patches.

Ideal Candidate Profile:

Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering, or equivalent discipline.
Preferably 1 or more years of related experience in Technology Administration, with some network knowledge as an advantage.
Proficiency in technology will be an added advantage.
Independent, resourceful, result-oriented individuals with a "can-do" attitude.

Requirements:

Willingness to travel and be deployed to different schools (further details can be provided).
Good communication and interpersonal skills, with the ability to express themselves clearly in both spoken and written English.
Prospective employees are subjected to the MOE security clearance.
Meticulousness and ability to multitask effectively.
Capacity to work well in teams and independently in a fast-paced environment.
Excellent customer service orientation and people management skills.

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