Senior Ops Support Executive, EUC - Singapur, Singapore - NCS Group

NCS Group Singapur, Singapore

1 day ago

Description

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As a Desktop Engineer, you will provide the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards and timely manner. The broad area of your job responsibilities will cover the following:

Ability to guide the team and resolve incident escalated by Desktop Support Assistant in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

Performed Desktop Support services to users

This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

Perform imaging/re-imaging

Perform asset inventories

Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

Updates Incident records

Creates and updates work instructions (where necessary)

Document standards and procedures (where necessary)

Ideal candidate should possess the following:

Min. ITE/Diploma graduate with 3 years experience in desktop support

Min 3 years experience in Microsoft Windows 10 and Microsoft Office

Clear Spoken & Written English.

Possess at least one of the following certifications or their equivalent: Microsoft Certified: Modern Desktop Administrator Associate Microsoft Certified: Azure Administrator Associate; and Microsoft Certified: Azure Security Engineer Associate.

Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

Demonstrate knowledge in the support of workstations, and related components

Good verbal and written communication skills

Good coordination skills

Ability to prioritize effectively and work with a sense of urgency

Effectively communicates with teammates and managers

Ops Support Executive, Euc

7 hours ago

NCS Singapore

**Ops Support Executive, EUC & Svc Desk**: · **Date**:8 May 2024 · **Location**: Singapore, Singapore · **Company**:Singtel Group · **_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinate ...
Ops Support Executive, Euc

1 day ago

NCS Singapore

**Ops Support Executive, EUC & Svc Desk**: · **Date**:9 Apr 2024 · **Location**: Singapore, Singapore · **Company**:Singtel Group · **_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinate ...
Ops Support Executive, Euc

1 day ago

NCS Singapore

**Ops Support Executive, EUC & Svc Desk**: · **Date**:7 May 2024 · **Location**: Singapore, Singapore · **Company**:Singtel Group · **_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinate ...
Ops Support Executive, Euc

1 day ago

NCS Singapore

**Ops Support Executive, EUC & Svc Desk**: · **Date**:8 Apr 2024 · **Location**: Singapore, Singapore · **Company**:Singtel Group · **_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinate ...
Ops Support Executive, Euc

1 day ago

NCS Singapore

**Ops Support Executive, EUC & Svc Desk**: · **Date**:3 Jul 2023 · **Location**: Singapore, Singapore · **Company**:Singtel Group · **_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinate ...
EUC Account Executive

4 hours ago

SG10 Singapore-VMware PTE Singapur, Singapore Full time

Description · The End-User Computing (EUC) Division empowers employees to do their best work from anywhere, through smart, seamless, and secure experiences. · As digital workspaces continue to evolve, we are designing and engineering Anywhere Workspace, a holistic platform built ...
Ops Support Executive, EUC

6 days ago

NCS Group Singapur, Singapore

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,-strong team across 49 specialisations, NCS provides differentiated an ...
Ops Support Executive, EUC

12 hours ago

Singtel Group Singapore

Will you be part of the extraordinary? · NCS's mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 12,000-strong workforce delivers large-scale, mis ...
Ops Support Executive, EUC

12 hours ago

Singtel Group Singapore

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated ...
Ops Support Executive, EUC

4 days ago

NCS Group Singapur, Singapore

Will you be part of the extraordinary? · NCS's mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 12,-strong workforce delivers large-scale, missi ...
Ops Support Executive, EUC

5 days ago

Singtel Group Singapore

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated ...
Ops Support Executive, EUC

5 days ago

Singtel Group Singapore

NCS is a leading technology services firm in the Asia Pacific, partnering with governments and enterprises to advance communities through technology. With a team of 10,000 experts across 49 specializations, NCS offers differentiated and end-to-end technology services, including d ...
Senior Ops Support Executive, EUC

1 day ago

NCS Singapur, Singapore

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated ...
Technical Support

7 hours ago

TRINITY CONSULTING SERVICES PTE. LTD. Singapore

Perform log & route [to Tier 2 ] · - Server and network monitoring · - SOC monitoring · - Perform 1st level troubleshooting on EUC/Server/Network · - Basic POS troubleshooting · - Application troubleshooting · - Event monitoring · - Record and manage all issues in Service Managem ...
IT Desktop Engineer Lead

7 hours ago

CIMB BANK BERHAD Singapore

**Job Purpose**: · - To manage desktop team and to oversee the day-to-day desktop operations. · - To plan, manage and administrate Wintel server and relevant infra services in an enterprise systems environment. · **Responsibilites**: · Desktop Team Lead Role · - Manage and rollou ...
Information Technology

4 hours ago

SINGAPORE AIRLINES LIMITED Singapore

Roles & Responsibilities · Job Description · The End User Computing (EUC) team in SIA provides IT services for all SIA Group employees in Singapore and Overseas. We are looking for an experienced professional with relevant experience to be part of the EUC team and play a signific ...
Supply Chain Executive

4 hours ago

ST Engineering Singapur, Singapore

Title: Supply Chain Executive · Job ID: Location: Land - Jalan Boon Lay, SG · Description: Job Description: · Perform statistical analysis based on past consumption, lead time, value of material, EUC requirements and provide recommendation to support operations. · Periodi ...
Information Technology

34 minutes ago

Singapore Airlines Singapur, Singapore

Job Description · The End User Computing (EUC) team in SIA provides IT services for all SIA Group employees in Singapore and Overseas. We are looking for an experienced professional with relevant experience to be part of the EUC team and play a significant role in modernizing our ...
iCZ - Assistant Engineer

6 days ago

iCompaz Singapore Singapur, Singapore

Intern · iCZ - Assistant Engineer · 116263BR · Job Description · Detailed Job Description : · Provide appropriate (i.e. on-site, off-site etc.) services for all IMAC and Desk side Break Fix support for end user devices and peripherals including delivery processing in accordance ...
IT Assistant Manager

4 hours ago

CHANGI AIRPORTS INTERNATIONAL PTE. LTD. Singapore

Roles & Responsibilities · We are looking for a pro-active and highly driven individual to take on the role of IT Assistant Manager. · The candidate should have strong interpersonal and communication skills, along with a solid understanding of business operations to collaborate e ...