Customer Service - Singapore - MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Singapore

6 days ago

Description

Roles & Responsibilities

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers
Responding promptly to customer inquiries on general and transactional enquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer requests.
Customer outreach to encourage the use of digital services.
Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
Collaborate with stakeholders to resolve all customer queries and requests.
Able to multi-task while communicating with customers and toggle between system
To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.
To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.
Operating Hours are from 8:30am - 8:30pm(8.5hours), on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
Shift hours mentioned below
am-6pm
am-6.15pm
(3) 10am-7.30pm
(4) 11am-830pm

Requirements

Min GCE O levels or higher
Possess high-quality customer service skills and a professional communication style
Candidates with no experience are open to apply

Interested Applicants, please email your resume to (R , stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Tell employers what skills you have

Customer Service Skills
Able To Multitask
Customer Experience
Interpersonal Skills
Customer Care
Communication Skills
Customer Satisfaction
Customer Service
Service Delivery
Customer Service Experience

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