IT Business Analyst - Singapore - QUESSCORP SINGAPORE PTE. LTD.

QUESSCORP SINGAPORE PTE. LTD. Singapore

Found in: Talent SG 2A C2 - 4 days ago

Description

Roles & Responsibilities

Key responsibilities include:

Review Product specification, Functional specification, and work-related materials to analyse systems gaps and business processes.
Shaping and defining the true business problem, opportunity, and associated requirements, covering People, Process and Technology
Responsible for bridging the gap between IT and the Business using data analytics to assess processes, determine requirements and deliver data-driven recommendations to stakeholders.
Ensuring risk and compliance standards are followed for every change.
Organize and participate in meetings or workshops with users to understand business requirements and support the business in producing business workflow to produce the business requirements document.
Work with users to prepare & document business requirements, conduct walkthrough, review, and sign off on the user requirements.
Able to formulate test scenarios and test plans, conduct user acceptance testing, and update test results with proper documentation.
Provide regular reporting on the progress of business requirement process & User Acceptance testing, also assist in areas requiring coordination with other key stakeholders/departments on any user requirements clarifications/decisions
Proven analytical background in problem identification, providing the perspective of system behaviour & design, processes modelling, assist in user dispute resolution, if any. Possess strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
Self-managing, Strong Analytical, Good Critical/Logical Thinking and Problem-Solving Skills, Good Facilitation skills, detail-oriented and capable of delivering a high level of accuracy
Have good Interpersonal and consultative skills
Provide management communication on operational updates
Handle projects exploring new capabilities to manage and transform operations through process improvement and automation/digitalisation
Perform data analytics to gain new insight into customer behaviour and optimisation of existing business processes to deliver a better customers' experience
Improve efficiencies and setting up SOPs of Key Performance Indicator Management reporting and Operational reports generation
Conducts training to operational users on any new deployment

Key Requirements:

Degree in Information Technology or Business Information Systems
2 years of working experience in the Insurance Industry, either in operations or IT aspect and/or 2 to 3 years of working experience in delivering user acceptance testing and business requirement gatherings
Savvy in the application of the latest technology
Exposure to Tableau is a value-added advantage.
Proactive, resourceful, innovative/creative/critical thinkers and able to engage stakeholders from different business domains.
Ability to work with partners across the organization to define the end-state of our customers
Business Analysis skill in delivery business requirement process
Project management skill in executing and managing user acceptance testing and planning.

Thanks,

Rajkumar

UEN D

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Tell employers what skills you have

Tableau
Producing
Customer Experience
Process Improvement
Staffing Services
Business Analysis
Information Technology
Problem Identification
Dispute Resolution
Project Management
User Acceptance Testing
Business Analyst
Facilitation
Data Analytics
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