- Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
- Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
- Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
- You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
- Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
- Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content
- 5+ year of proven experience in customer marketing, customer advocacy, or a related role
- The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
- Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
- Experience writing customer case studies and producing customer videos that showcase customer success
- Strong written and verbal communication skills
- Exceptional project management and organizational skills
- Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
- Creative thinking and problem-solving abilities
- You are excited to find and tell stories to drive benefits for both customers and SHIELD
-
Manager, Advocacy, Digitalisation
2 weeks ago
Singapore Business Federation SingaporeAs the Manager in Advocacy & Policy Division, you will be part of a dynamic team supporting initiatives and programmes on advocacy, digitalisation and transformation of enterprises in Singapore. · The role will assist in managing existing programmes and committees and offers oppo ...
-
Customer Advocacy Manager
1 week ago
VEEAM SOFTWARE SINGAPORE PTE. LTD. Singapore**JOB SUMMARY**: · **The Customer Advocacy Manager, APJ, is responsible for the strategic direction, management, and execution of Veeam's customer advocacy program in the APJ assigned territories. The role will oversee APJ customer advocacy program execution, the on-going develop ...
-
Advocacy & Membership Manager
3 weeks ago
European Chamber of Commerce (Singapore) SingaporeThe primary responsibilities of the Advocacy & Membership Manager will be · - To facilitate (New) Committees and support with their meetings/events · - To ensure membership growth · - To build strong relationship with key stakeholders to create public-private engagement opportuni ...
-
Advocacy and Programmes Manager
1 week ago
European Chamber of Commerce (Singapore) SingaporeEuroCham Singapore, officially known as the European Chamber of Commerce (Singapore), champions the collective interests of the European business community, fostering trade, services, and investments between Europe, Singapore, and the broader region. · EuroCham is a non-profit, m ...
-
Senior Customer Advocacy Manager
3 weeks ago
SHIELD SingaporeSHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence ...
-
NCS National Council of Social Service SingaporeThe Volunteer Resource Optimisation (VRO) Team's focus areas are to enlarge the volunteer management capacity and to strengthen the volunteer management capabilities of our social service agencies. To build and advocate the work of capacity and capability development in volunteer ...
-
Manager Customer Advocacy Asia
20 hours ago
Career Edge Asia Pte Ltd Singapore$15K + AWS + VB + allowance · 5 working days, Mon - Fri, normal office hours · Location: Central · **Responsibilities** · - Practice Microsoft's leadership principles - communicate with clarity, generate positive energy, and deliver results · - Invest in learning, skill building ...
-
Advocacy Manager
2 weeks ago
The Cigna Group Singapur, Singapore Full timePosition Title: Advocacy Manager · Job Purpose: As the Advocacy Manager your over-arching role is to improve the experience of our members. The Advocacy Manager is responsible for providing investigations, analysis and support to understand the root cause leading to poor member e ...
-
Advocacy Manager
6 days ago
The Cigna Group Singapore OTHERThe job profile for this position is Customer Service Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career? · We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruit ...
-
Customer Advocacy Manager
1 week ago
SALT TALENT SEARCH PTE. LTD. SingaporeRoles & Responsibilities · Salt is looking for an experience Advocacy Manager to oversee Customer Reference in SEA region and communicate with the stakeholders in the marketing team and sales team to decide the best customers to work with, arrange set ups for customer engagement ...
-
Customer Advocacy Manager
1 week ago
Salt Talent Search Pte. Ltd. Singapore Full timeSalt is looking for an experience Advocacy Manager to oversee Customer Reference in SEA region and communicate with the stakeholders in the marketing team and sales team to decide the best customers to work with, arrange set ups for customer engagement opportunities including eve ...
-
SCCCI Singapur, Singapore3. Senior Executive/ Assistant Manager (Research & Advocacy) · Responsibilities · • To actively undertake practical research and analysis on economic and business issues (e.g., enterprise capability building, manpower, business cost, internationalization, government assistance sc ...
-
Standard Chartered Singapore**Job***: Human Resources · **Primary Location***: Asia-Singapore-Singapore · **Schedule***: Full-time · **Employee Status***: Permanent · **Posting Date***: 17/Jan/2023, 10:12:26 PM · **Unposting Date***: Ongoing · **The Role Responsibilities** · The role holder is globally resp ...
-
Patient Partnership Manager
1 week ago
KYOWA KIRIN ASIA PACIFIC PTE. LTD. Singapore**We have an exciting vacancy in Kyowa Kirin and we are looking for a Patient Partnership Manager to join our regional team · The Patient Partnership Manager at Kyowa Kirin plays an important role in developing and implementing a comprehensive strategy on engaging with patient ad ...
-
Head of Singapore Program and Advocacy
3 weeks ago
Leap Philanthropy SingaporeEmployment: Part or Full Time (to be negotiated) · Job Function: Advocacy, Policy Formulation, Program Management · Industry: Venture Philanthropy / Social Impact / Impact Investing · Location: Singapore · **About the Role** · He/she serves on the Leap management team and plays a ...
-
Senior Policy Analyst
2 weeks ago
Access Now Singapore**The Organization and Role** · **About Access Now** · Access Now is a growing international human rights organization dedicated to defending and extending the digital rights of users at risk around the world, including issues of privacy, security, freedom of expression, and tran ...
-
Senior Policy Analyst
3 weeks ago
Access now Singapore**The Organization and Role · **About Access Now** · Access Now is a growing international human rights organization dedicated to defending and extending the digital rights of users at risk around the world, including issues of privacy, security, freedom of expression, and transp ...
-
Communications Manager
3 weeks ago
Association of Women for Action And Research SingaporeAWARE is looking for a Communications Manager who is strategic, responsible, creative, analytical and well-versed in feminism and social justice topics. · As the leader of our small communications team, you will manage all public-facing platforms under the AWARE banner, including ...
-
Head of Science Translation
3 weeks ago
DSM Singapore**DSM - Bright Science. Brighter Living.DSM - Bright Science. Brighter Living.** · The Head of Science Translation & Advocacy (HSTA) APAC will set and drive the APAC Science Translation & Advocacy agenda for the APAC HNC organization. DSM Nutritional Products - Health, Nutrition ...
-
Deputy Director, Economic Policy
2 weeks ago
NATIONAL TRADES UNION CONGRESS SingaporeThe Deputy Director (DD) resides in the Policy department in NTUC and plays a leadership role in expanding public support for the Progressive Wage Model (PWM), enhancing NTUC's representation of workers and advancing the interest of workers at key national policy fora. · Your pri ...
Senior Customer Advocacy Manager - Singapur, Singapore - SHIELD
Description
SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world.
Responsibilities
Requirements
