Jobs

    Customer Advocacy Manager - Singapore - SALT TALENT SEARCH PTE. LTD.

    SALT TALENT SEARCH PTE. LTD.
    SALT TALENT SEARCH PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    Salt is looking for an experience Advocacy Manager to oversee Customer Reference in SEA region and communicate with the stakeholders in the marketing team and sales team to decide the best customers to work with, arrange set ups for customer engagement opportunities including event participation and asset creation.

    Responsibilities:

    • Set strategy and vision for the implementation of our customer reference program in Japan and as the external contact for Cloud customers.
    • Engage with marketing, sales, product and executive teams, on a daily basis, regarding customer advocacy. Train internal teams on use of reference materials, processes, programs and strategy for customer assets.
    • Ensure a positive customer experience through day-to-day activities, and work as an advocate for our customers.

    Mandatory Skills/Qualifications:

    • Bachelor's degree or equivalent practical experience - MBA degree a plus.
    • 5 years experience in business-to-business (B2B) marketing or developer marketing channels such as content, event and community marketing, direct emails and social media.
    • Ability to speak and write in English fluently
    • Project management skills and experience including websites, social media, reporting and managing vendors and agencies for content creation and review

    Qualifications:

    • Set strategy and vision for the implementation of our customer reference program in Japan and as the external contact for Cloud customers.
    • Provide reporting and updates on a regular basis to track status of references, key gap areas and provide recommendations
    • Work with local teams to build customer content such as videos, case studies, blogs, slides and then amplify them to showcase momentum of Cloud in the local market.

    If interested, please share your updated CV at or apply directly.

    (CEI No: R / EA No: 07C3147)

    Tell employers what skills you have

    Management Skills
    Customer Experience
    Social Media
    Customer Support
    B2B Marketing
    Customer Engagement
    Quantitative Analysis
    Strategy
    Project Management
    Advocacy
    Advocate
    Writing
    Customer Focus
    C#
    Customer Advocacy
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