Service Delivery Manager - Singapore - WIZ TECHNOLOGIES (S) PTE. LTD.

WIZ TECHNOLOGIES (S) PTE. LTD. Singapore

3 days ago

Description

Roles & Responsibilities

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management on the performance of the service delivery
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

Experience in dealing with third-party-provided services
Operational ability in a diverse, large-scale environment
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Mastery of ITIL principles
Expertise in people management and leadership
Strong organizational skills
Ability to manage and prioritize tasks efficiently
Solid resource planning and problem-solving skills
Readiness to demonstrate a proactive attitude
Excellent verbal and written communication skills

Tell employers what skills you have

Budgets
Leadership
Hardware
VIP
User Experience
Information Technology
Reliability
Project Management
Accountability
Customer Satisfaction
ITIL
People Management
Incident Management
Service Delivery
Technical Design

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