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    Service Delivery Manager - Singapore - WIZ TECHNOLOGIES (S) PTE. LTD.

    WIZ TECHNOLOGIES (S) PTE. LTD.
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    Description
    Roles & Responsibilities

    Service Delivery Manager

    As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

    Role and Responsibilities

    • Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
    • Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
    • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
    • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
    • Developing a deep understanding of projects to gain insights into the scope of service delivery
    • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
    • Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
    • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
    • Providing accurate and regular reports to the management on the performance of the service delivery
    • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
    • Collaborating with technical design teams to set standards for software, hardware, and security

    Qualification and Requirements

    • Experience in dealing with third-party-provided services
    • Operational ability in a diverse, large-scale environment
    • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
    • Mastery of ITIL principles
    • Expertise in people management and leadership
    • Strong organizational skills
    • Ability to manage and prioritize tasks efficiently
    • Solid resource planning and problem-solving skills
    • Readiness to demonstrate a proactive attitude
    • Excellent verbal and written communication skills
    Tell employers what skills you have

    Budgets
    Leadership
    Hardware
    VIP
    User Experience
    Information Technology
    Reliability
    Project Management
    Accountability
    Customer Satisfaction
    ITIL
    People Management
    Incident Management
    Service Delivery
    Technical Design

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