- Ensure a smooth enrolment process for students.
- Familiarize yourself with the academy's programs and offerings.
- Be proactive in reaching out to potential clients and transitioning them into the clientele portfolio.
- Stay updated on the academy's service and product features.
- Communicate new releases to potential and existing clients to showcase the academy's offerings.
- Act as a liaison between customers and internal/external stakeholders.
- Gather and relay customer feedback to contribute to the improvement of processes.
- Maintain a positive and empathetic attitude in all customer interactions.
- Handle complaints professionally and efficiently across various platforms.
- Assist in inventory management processes.
- Handle invoicing matters accurately and efficiently.
- Facilitate communication with gymnasts, parents, vendors, and external companies.
- Ensure smooth coordination of events.
- Keep the counter, coach resting area, and studios clean and organized.
- Liaise with the building management team for maintenance and repair matters.
- Take the initiative to propose improvements to existing workflows and CRM systems.
- Work collaboratively with the team to implement enhancements.
- Be flexible to handle any additional tasks assigned.
- Permanent
- Bukit Merah
- 5 days a week: 4 weekdays – 11am to 8pm and 1 weekends – 9am to 6pm
- Up to $3,500
- Minimum Diploma with at least 3 years of relevant experience
- Educational background in Sports Management would be an advantage (Diploma/Degree).
- Job requires strong communication skills with solution-based approach and the ability to manage time effectively.
- Proactive approach to problem-solving.
- Maintaining a positive and professional demeanor in all interactions is crucial for providing excellent customer service.
- Additionally, being adaptable and willing to take on various responsibilities will contribute to the overall success of the role
- Motivation to work with people from culturally diverse backgrounds.
- Our core values include approaching life with excitement and sense of adventure, continuous learning, and open mind.
- PC literacy required (Word, Excel, Power Point etc.)
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Customer Service Executive at Bukit Merah, up to - Singapore - SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.
Description
Roles & ResponsibilitiesResponsibilities:
Student Enrolments
Knowledge of Service and Product Releases
Customer Feedback Communication
Positive and Professional Customer Interaction
Inventory Management and Invoicing
Events Management
Facility Maintenance
Initiative and Workflow/CRM Improvements
Ad-Hoc Duties
Period:
Location:
Working Hours:
Salary:
Requirements:
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
(Reg No: R
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: | F: | W:
CRM
Account Management
Microsoft Office
Microsoft Excel
Customer Interaction
Literacy
Invoicing
Inventory Management
Adaptable
MS Word
Human Resource
Communication Skills
Facility Maintenance
Excel
student enrolment
Customer Service
Shipping
Sports Management
customer feedback
Admissions