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Customer Service Consultant - Singapore - MARY CHIA BEAUTY & SLIMMING SPECIALIST PTE LTD
Description
Roles & ResponsibilitiesJOB DESCRIPTION OF A CUSTOMER SERVICE OFFICER
• Answering phone calls
• Make appointments for new and regular customers
• Record in new appointments, rescheduling or cancellation in the appointment schedule
• Make phone calls or sms/whatsapp reminders for the following day's appointments
• Assist to check-in and verify customers' personal particulars
• Assist to ask customers to complete an on-line customer feedback survey upon completion of treatment
• Familiar with spa promotions, treatments and T&Cs
• Familiar with spa software
• Handle customers queries and complaints
• Make service calls to regulars for monthly birthday treat
• Serving of beverages to customers
• Handle settlement of the credit card terminals for closing
• End of day reporting to management
Salary Range: Basic pay $1800 to $2200
Please indicate your expected salary and availability
Tell employers what skills you haveMicrosoft Office
Microsoft Excel
Interpersonal Skills
Treatment
Administration
Spa
Data Entry
Good Communication Skills
Freight
Communication Skills
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience