Jobs

    Customer Service Consultant - Singapore - MARY CHIA BEAUTY & SLIMMING SPECIALIST PTE LTD

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    Description
    Roles & Responsibilities

    JOB DESCRIPTION OF A CUSTOMER SERVICE OFFICER


    • Answering phone calls


    • Make appointments for new and regular customers


    • Record in new appointments, rescheduling or cancellation in the appointment schedule


    • Make phone calls or sms/whatsapp reminders for the following day's appointments


    • Assist to check-in and verify customers' personal particulars


    • Assist to ask customers to complete an on-line customer feedback survey upon completion of treatment


    • Familiar with spa promotions, treatments and T&Cs


    • Familiar with spa software


    • Handle customers queries and complaints


    • Make service calls to regulars for monthly birthday treat


    • Serving of beverages to customers


    • Handle settlement of the credit card terminals for closing


    • End of day reporting to management

    Salary Range: Basic pay $1800 to $2200

    Please indicate your expected salary and availability

    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Interpersonal Skills
    Treatment
    Administration
    Spa
    Data Entry
    Good Communication Skills
    Freight
    Communication Skills
    Team Player
    Microsoft Word
    Customer Service
    Shipping
    Customer Service Experience

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