Team Lead, Contact Centre - Singapore - DHL Express (Singapore) Pte. Ltd

Key Responsibilities: · Oversee end-to-end contact centre operations to ensure efficiency, service excellence, and operational consistency. · Develop and implement strategies to elevate customer satisfaction, experience, and service quality. · Monitor performance metrics (SLAs, K ...

Contact Centre Operations consist of Customer Service Hall manned by receptionists and Customer Service Executives who serve all walk-in customers and advisors Inbound Call Centre manned by a team of CSEs and Team Leaders who answer calls from specific lines routed through Amazon ...

Support the Contact Centre management team in daily operations and system improvement projects. · ...

Responsibilities · Act as the first point of contact for the customers · Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction · Provide satisfactory explanation to customer and take remedial a ...

Contact centre management role with supervisory experience in contact center environment and team leadership skills. · ...

Deliver personalized service over the telephone to customers in call center on banking products accounts and services enquiries in an effective and efficient manner. · ...

Job Summary: · • Basic Salary: Up to $2,800 monthly + Shift Allowance · • Working Location: Multiple Locations (Greenwich / UBI) · • Employment Type: 1 Year Contract (Extendable) · • 5 Days Work Week (Rotating shifts including weekends & PH) · Job Description · The Contact Centre ...

The role is to deliver consistent customer experiences across multiple touchpoints in accordance with the company's service standards and quality objective: Handle customers enquiries complaints and feedback across all business channels Execute outgoing calls to contact new custo ...

RecruitFirst is hiring · You will be outsourced/deployed to our client, as a Government Contact Centre Agent · Government Contact Centre AgentLocation: Greenwich    · Duration: Asap – 1 year,5 days/week , Shift Work    · Salary: $2,800/Mth + Shift Allowance · Job scope: · - Hand ...

Data analyst role involves creating regular contact centre analytical reports to stakeholders highlighting key findings and recommendations for service improvements. · ...

Responsibilities · Liaison Role: Act as the main point of contact between DHL Operations, clients and vendors to address and resolve existing system backlogs and ongoing technical issues related to Amazon Connect and Service Connect. · Implementation Support: Assist in the planni ...

You will oversee staffing needs, manage leave requests effectively. · ...

About Us · At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and tog ...

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. · We believe that the diverse backgrounds, · perspectives, and experiences of our employees are integral to our success. · ...

About Us · At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and tog ...

Build and execute learning strategies and training programs for the contact centre at DHL Supply Chain. · Evaluate individual (new and existing), organization and program training and development needs. · Translate requirements into trainings program through variety learning meth ...

Lead the strategic design and operationalisation of the live chat service channel integrating WhatsApp with human agent support · Conduct comprehensive analysis of current customer service enquiry management operations and identify improvement opportunities · Design enhanced serv ...

This is an opportunity to work as a healthcare service executive in a contact centre environment. The ideal candidate will have strong communication skills, experience in customer service or healthcare settings, and be able to handle sensitive situations calmly. · ...

Manage live chat contact centre team. · Min degree in relevant discipline required. · At least 5 years of supervisory experience in contact centre environment needed. · ...

Contact Centre is the main contact point for customers and advisors who want to reach Singlife via the hotlines or our service centre. · We are seeking a Contact Centre Intern to gain practical insights into the workings of a high-performing contact centre, · including performanc ...