Jobs

    Assistant Manager, Front Office - Singapur, Singapore - Far East Organization

    Far East Organization
    Far East Organization Singapur, Singapore

    4 days ago

    Far East Organization background
    Description

    Responsibilities

  • Responsible for the proper, efficient and profitable functioning of the Hotel.
  • Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
  • Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
  • Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
  • Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
  • Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

    • Requirements

  • Minimum Diploma in Hospitality
  • Able to perform rotating shifts
  • Positive attitude and outgoing personality and good public relations skills
  • Minimum 4 years of experience in hospitality and Opera knowledge
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