- Manage front desk duties during check-ins and handling of telephone enquiries.
- Perform escalations of complex queries or requests to Ops Manager, where necessary.
- Handle onsite requests and provide assistance during resorts operation hours.
- Coordinate with security team on special vehicles/persons entering the premises be it vendors/occupants/contractors.
- Account for damages, loss of equipment, defects after check-outs, to be recorded on electronic check-in forms.
- Communicate additional charges to occupants and escalate any appeal cases to the Ops Manager.
- Conduct regular inspection of the villas to ensure the resorts is well-maintained and up kept. To record any defects in the online villa readiness checklist and to report said defects to Integrated Facility Management (IFM) to schedule repairs and maintenance.
- Carry out all low-value office supplies stationery-ordering including printer toner.
- Handle any issues surfaced up by the housekeeping/security team/occupants in the absence of the Ops Manager.
- Assist occupants with basic troubleshooting with the handling of the equipment like refrigerators, aircon, tv or electrical appliances.
- Customer-oriented with good interpersonal and communication skill.
- Positive working attitude
- Pro-active, self-motivated team player with the ability to work independently in a resort environment
- Meticulous and attentive to details
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Resort Operation Assistant - Singapore - ST ENGINEERING E-SERVICES PTE. LTD.
Description
Roles & ResponsibilitiesJob Description
Job Requirements
Workdays: Monday - Friday
Working hours: Staff will be rotated in 2 work schedules: 0800 am - 5.30pm and 1100 am- 8.30pm
Tell employers what skills you haveFront Office
Operational Excellence
hotel operations
Ability To Work Independently
Administrative Work
Housekeeping
Good Interpersonal Communication Skills
Inventory
Resorts
Attentive
Hotel Administration
Communication Skills
Team Player
Customer Service
Hospitality
Eye for Details