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    Customer/Sales Service Coordinator - Singapore - SEARCH PERSONNEL PRIVATE LIMITED

    SEARCH PERSONNEL PRIVATE LIMITED
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    Description
    Roles & Responsibilities
    • Position :Customer Service Coordinator (Electrical/Electronic-Customer Service)
    • Location : Tuas - company pickup from Tuas Link MRT
    • Working hours : Monday -Friday, 8.30am-5.30pm Salary (commensurate with experience): Up to $3500+ AWS + Variable Bonus + 14 days annual leave
    • Duration : Perm
    • Industry : Marine MNC
    • Career advancement : Personal development opportunities (training) and possibilities to develop within the company.

    Main Responsibilities:

    • Responsible for processing of customer enquiries through emails and phone calls & liaise with customers on their service enquiries.
    • Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them.
    • Able to generate sales from customers' enquiries.
    • Liaise with customers on fulfillment discrepancies.
    • Handling and resolving customer complaints concerning billing rendered or services.
    • Answer the questions related to the services or products and maintenance or operation of the organization.
    • Ensure effective customer service by coordinating service requirements of customer with other appropriate departments as necessary.
    • Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
    • Handling Purchasing matter as per customer enquiries
    • Ensure assigned vessels are monitored constantly. Taking extreme care when assigned engineers onboard executing jobs.
    • Spare used by engineers onboard must always be approved by customers.
    • Take responsibility to finalize jobs once engineers with reports.

    Requirements:

    • Minimum Diploma
    • Minimum 1-2 years working experience in Marine Industry.
    • Existing Service Engineer shall be promoted (Indoor promotion)
    • Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

    Email to

    Do visit Search Personnel Pte Ltd for more job listings.

    ***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

    Joie Chang

    Deputy Consulting Director (APAC)

    Reg no.: R | EA No: 13C6684

    Tell employers what skills you have

    Security Clearance
    Microsoft Office
    Listings
    Electrical
    Administration
    MS Office
    Good Communication Skills
    Excel
    Customer Satisfaction
    Consulting
    Commissioning
    Customer Service Experience
    Technical Support

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