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    Compliance Officer - Singapore - ADVINES HR SOLUTIONS PTE. LTD.

    ADVINES HR SOLUTIONS PTE. LTD.
    ADVINES HR SOLUTIONS PTE. LTD. Singapore

    13 hours ago

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    Description
    Roles & Responsibilities

    Responsibilities:

    • Ensuring Islandwide food delivery tablets (i.e. Grabfood, FoodPanda, Deliveroo) are active at all times from 10am to 10pm
    • Manage Islandwide tablet orders by receiving and assigning the orders to the nearest outlet to the customer
    • Ensuring smooth transition of Islandwide orders delivered to customer
    • Assisting operations by communicating closely with Operations team on customer pending orders, feedback and complaints
    • Answering of the Customer hotline, and performing service recovery that is in line with the company's Standard Operating Procedure (SOP)
    • Ensures compliance on food quality and hygiene, shop outlook, and service standards in accordance with the company's SOP
    • Daily CCTV audit check of restaurant operations, identify and flag out major hygiene or SOP lapse
    • Issuance of LOA, verbal warning and warning letters to staff
    • Compile and publish Compliance Check reports by EOD daily (data entry)
    • Any ad-hoc duties as delegated

    Requirements:

    • Minimum Diploma preferred
    • Minimum 1 year working experience in the customer service preferably in Food & Beverage
    • Strong interpersonal and communication skills
    • Ready to step of their comfort zone to take on new challenges and grow with the company

    Benefits:

    • Annual Bonus
    • Medical Benefits
    • Career Advancement Opportunities
    • Annual Leave

    Working Hours:

    • 6 days working week (10am - 10pm)

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    Outlook
    Due Diligence
    Regulatory Compliance
    Food Quality
    Service Recovery
    Data Entry
    CCTV
    Compliance
    Communication Skills
    Banking
    AML
    Regulatory Requirements
    Customer Service
    KYC
    Audit
    Financial Services

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