- Identify inefficiencies, bottlenecks, areas for improvement.
- Create process documentation, flowcharts, and guidelines.
- Facilitate workshops with stakeholders and build consensus on process changes.
- Develop and implement a strategic roadmap for business process improvement, aligning with organizational goals and objectives.
- Develop and execute change management strategies to ensure successful adoption of new processes.
- Establish key performance indicators (KPIs). Monitor, analyze and track data for success of changes.
- Identify and recommend relevant tools and systems that support efficient business processes.
- Encourage and empower employees at all levels to contribute ideas and suggestions for enhancing processes.
- Meticulous with process formatting.
- Enjoy simplifying complex processes and visualizing them.
- A systems and people person. You understand the balance between processes, context and scenarios.
- Hands-on and have a high degree of self-initiative.
- A team player, and able to see "the bigger picture".
- 4 years + in Design Operations or Business Process Improvement roles.
- Strong experience with process management and metrics to showcase.
- Certified in process thinking related methodologies.
- Hands-on experience with
- Industry experience.
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Operations Design Manager - Singapur, Singapore - StarHub
Description
Job Description
We are looking for an Operations Design Manager for the Enterprise Business Group (EBG) to join our Digital Experience & Digital Process Improvement team to help us enhance overall efficiency.
In this role, you will be responsible for processes in the Strategic Service Line and digital process improvement through other areas in EBG. You will support cross-functional teams in helping them deliver high quality results efficiently, play a key role in building up/maintaining our processes, defining operational strategies, and tracking key performance indicators. This is a great opportunity to join our digital transformation journey and help make an impact in the organization.
Main Responsibilities
A few things about you
Qualifications
Nice to have: