Jobs

    Duty Manager - Singapur, Singapore - PARADOX CLARKE QUAY PTE. LTD.

    PARADOX CLARKE QUAY PTE. LTD.
    PARADOX CLARKE QUAY PTE. LTD. Singapur, Singapore

    4 days ago

    Default job background
    Description
    Roles & Responsibilities

    The main responsibilities and tasks of this position are listed as, but not limited to the following:

    • Assist the Front Office Manager to supervise the front of the house and Club lounge operations.
    • In the absence of higher management to make decisions regarding operational problems
    • Coordinate and work closely with all departments regarding daily requirements in the Front Office Operations.
    • Ensure VIP/ Wedding rooms are ready before guests' arrival.
    • Ensure all traces are checked and resolved.
    • Ensure the Airlines crews' keycard is in order.
    • To monitor for Travel Agent group arrival
    • Ensure all check-in and out procedures are followed.
    • Update team members with the latest information.
    • Ensure all registration cards are accurate and filled up.
    • Always maintain the best relations between management and guests.
    • Ensure guests are always given prompt and efficient services by the team.
    • Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel's interest.
    • Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room.
    • Monitor closely guest's room folio high balance daily to prevent losses by the Hotel.
    • Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
    • Responsible for the setting up and updating of the Duty Manager's Log Entry, Comm Entry and to report all unusual events to the higher management.
    • Responsible for all emergency procedures and coordinate closely with the Security Department
    • Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements.
    • Liaise with the IT Department on any faults of the system at times of emergency.
    • Ensure strict control of the operations of the computer systems and peripherals.
    • To perform any other duties that may be assigned by the Management.
    Tell employers what skills you have

    Front Office
    Leadership
    Microsoft Excel
    Property Management
    Housekeeping
    Inventory
    VIP
    Property
    Investigation
    Administration
    Opera
    Wellbeing
    Human Resources
    Customer Service
    Hotel Management
    Hospitality
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