- Providing excellent customer service to Members, addressing enquiries, facilitating bookings and/or requests related to Club facilities, programmes, services, and activities, and/or other ad-hoc requests;
- The Club Services Associate will be rotated in various front desks to effectively deliver customer services to our members and other stakeholders regarding Club programmes, activities, promotions, and updates;
- Performing general administrative tasks, such as answering phone calls, responding to emails, managing the tidiness of reception premises, and maintaining Club correspondence;
- Assisting with membership-related applications, such as new member registrations, membership card replacement, and membership inquiries;
- Maintaining accurate membership records and databases;
- Processing payments and handling cash and online transactions for membership dues, and other Club booking and services with accuracy and maintaining appropriate records;
- Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, when necessary;
- Addressing any member feedback, and/or concerns professionally;
- In addition, proactively aiming to achieve satisfactory resolutions and escalate issues to the Duty Manager when necessary;
- Handle correspondence with reciprocal and affiliated clubs;
- Be in proper attire at all times when attending to members' enquiries during the stipulated shift hours;
- Any other duties as assigned from time to time by management.
- Preferably GCE N/O Levels (or equivalent) or ITE Nitec/Higher Nitec in Services Management / Hospitality Operations / Event Management / Sport Management / Business Administration;
- Proficiency in oral and written English, another language is a plus (to liaise with the English & Mandarin-speaking associates);
- At least 2 years of working experience in the hospitality industry handling frontline services;
- Good communication and interpersonal skills;
- A positive disposition and strong team player;
- Proficiency in Microsoft Office skills required;
- Rostered rotated shift duties on a 5.5-day work week.
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Front Desk Associate - Singapore - Chinese Swimming Club
Description
Roles & ResponsibilitiesAbout Us
Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.
What you will be doing
This role aims to create a positive customer service experience for our members.
What we are looking for
All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.
For further information, do visit us at
We regret that only shortlisted candidates will be notified.
Tell employers what skills you haveFront Office
Customer Service Oriented
Microsoft Office
Written English
Interpersonal Skills
Hospitality Industry
Administration
Swimming
Event Management
Data Entry
Cashiering
Communication Skills
Team Player
Customer Service
Disposition
Databases
Customer Services
Able To Work Independently
Hospitality
Customer Service Experience
