Jobs

    Front Office Manager - Singapore - MARINA BAY HOTEL PRIVATE LIMITED

    MARINA BAY HOTEL PRIVATE LIMITED
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    Description
    Roles & Responsibilities

    Responsibilities:

    • Oversee Front Office Operations efficiently and with profitability, which includes overseeing Front Office, Guest Relations, Telecommunications, Business centre and Concierge
    • Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival)
    • Controls any rebates/allowances issued through the departments
    • Controls manpower planning for the departments
    • Help and support the Director of Rooms, and Executive Housekeeper with the FLHSSE audit
    • Handle all guest complaints and comments relating to the department tactfully
    • Initiates, implements and monitors processes and procedures to ensure consistently high standards
    • Controls and optimizes departments profit maximizing revenue and minimizing costs
    • Strengthens our brand to establish a solid foundation to grow our business and acquire new customers
    • Ensures up to date knowledge of areas through "hands on" involvement; regularly assisting in undertaking duties to maintain high standards
    Tell employers what skills you have

    Coaching
    Front Office
    Leadership
    Manpower Planning
    Housekeeping
    Inventory
    VIP
    Property
    Administration
    Guest Relations
    Telecommunications
    Communication Skills
    Customer Satisfaction
    Customer Service
    Decision Making
    Hotel Management
    Audit
    Hospitality

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