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Customer Service Officer

    Customer Service Officer - Singapore - HENDERSON SECURITY SERVICES PTE. LTD.

    HENDERSON SECURITY SERVICES PTE. LTD.
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    Description
    Roles & Responsibilities

    Job Description & Requirements

    · Greet guests and visitors warmly and make them feel welcome and attended

    · Manage guests/customers queries, requests, feedbacks

    · Answer phone an email inquiry from potential guests in a timely and respectful manner

    · Receive and redirect mail, phone calls, packages, etc

    · Anticipate guests needs to accommodate them and provide an exceptional guest experience

    · Perform basic administrative/secretarial/reception duties

    · Maintain inventory of supplies and order new stock as needed

    · Running errands to assist guests/customers

    · Handle promotion for events, voucher claims etc

    · Record incident reports and assist in follow up actions (if any)

    · Ensure that guest spaces and lobby are always clean and tidy

    · Any other ad hoc duties as assigned

    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Interpersonal Skills
    Inventory
    Administration
    Data Entry
    Good Communication Skills
    Freight
    Communication Skills
    Customer Satisfaction
    Team Player
    Microsoft Word
    Customer Service
    Shipping
    Customer Service Experience

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