Cloud Engineer - Singapore - CHASSASIA (SINGAPORE) PTE. LTD.

CHASSASIA (SINGAPORE) PTE. LTD. Singapore

3 weeks ago

$80,000 - $120,000 per year Technology / Internet

Description

Roles & Responsibilities

Job Description:

Well-versed in M365, Azure, Intune, Backup, and Cloud Security.
Involve in project deployment, and provide L2/L3 expertise for incident and problem management.
Use best practices and framework for troubleshooting and root cause identification.
Handle technical escalation to principals.
Work closely with principals to provide resolutions to problems either remotely or at customers' premise.
Have ownership of cases and follow-up on pending issues until closure.
Manage customer expectations, to maintain the scope and service level agreement.
Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Prepare, update and maintain documentations and knowledge base.

Requirements:

Possess Degree in Computer Science, Information Technology or equivalent.
Experience in IT service deployment and L1/L2 support in Enterprise environment.
Good troubleshooting knowledge and apply.
Preferable to work in a IT service provider environment with service mindset.
Cloud - O365, M365, and Azure, Intune, Backup and M365 Defender.
Microsoft active-directory & AD integrated applications, Microsoft Exchange, Authentication Server, Virtualization - Microsoft Hyper-V, VMware.
Good to have knowledge of network, firewall operations, routing and recovery.
Demonstrate strong technical foundation and passion to learn new technologies and approaches.
Acquiring Technology Certification is a must.

Tell employers what skills you have

Communication
Microsoft 365
Troubleshooting
Analytic Problem Solving
Azure
Active Directory
VMware
Information Technology
Service Level
Hyper-V Server
Microsoft Exchange
Windows Server
Virtualization

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