Field Service Engineer - Singapore - LAM RESEARCH SINGAPORE PTE LTD

LAM RESEARCH SINGAPORE PTE LTD Singapore

3 days ago

Description

Roles & Responsibilities

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

Install and/or relocate equipment at customers' sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
Liaise and co-ordinate with customers in relation to short-term defect work
Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
Carry out Tier 2 process qualification work
Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
Professionally represent the company to the customer. Utilize knowledge of company's product lines and services to keep existing / potential customers informed when new/additional needs are identified
Develop good customer relations during installation and execution of service contracts
Maintain company's assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
Ensure safe working condition at work site
Any other duties as assigned by the Immediate Supervisor

Job Requirements

Engineering degree or equivalent
Good communication and interpersonal relations skill
Able to actively engage customers on technical solutions
Able to work in Fab environment and perform shift & standby duties
Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
Willing to support short term, overseas assignment

Tell employers what skills you have

Atomic Layer Deposition
Field Service
Test Equipment
Preventive Maintenance
Troubleshooting
Hardware
Change Orders
Wet Chemical Etching
Electrical
Etching
Warranty
Customer Satisfaction
chemical etching
Customer Service
Depositions
Cut
Electronics
Commissioning
Customer Relations
Technical Support

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