Education Specialist, Local Engagement - Singapore - Singapore Institute of Management

Singapore Institute of Management
Singapore Institute of Management
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

beBee Recruiter
Description

ACCOUNTABILITIES

Student Recruitment Operations

  • To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brandname and planning local student recruitment strategies.
  • To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
  • To comply with quality standards set for the department

Leads Management

  • To follow up on all leads assigned on a timely basis
  • To prepare and maintain leads followup reports

Project Management

  • To recruit and maintain a sizeable pool of Student Ambassadors (SAs) who can support local recruitment activities and events effectively
  • To maintain uptodate records and database of SAs for ease of retrieval of records based on work requirements
  • To manage SAs roster and ensure sufficient deployment of resources. Ensure weekly campus tour is carried out as scheduled.
  • To develop and maintain training materials, conduct trainings for SAs to ensure they are effective in their roles.
  • To process payments to SAs on a timely basis.

JOB REQUIREMENTS

  • Bachelor degree with 23 years of working experience, preferably in sales, marketing or customer service
  • Experienced in Customer Service and Sales conversion processes
  • Good understanding of the higher education industry in Singapore
  • Able to work on flexihours and Saturdays (9am 1pm)
  • Welldeveloped diplomacy skills and ability to handle expansive and diverse customers
  • Pleasant and patient personality with excellent service mindset
  • Good interpersonal skill with a high level of initiative and drive
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