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    Executive, Guest Service - Singapore - ASCOTT INTERNATIONAL MANAGEMENT PTE LTD

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    Description
    Roles & Responsibilities

    Job Responsibilities:

    • Assist residents with check-in and check-out procedures
    • Ensure all residents are attended to at the Front Desk
    • Issue apartment access key cards
    • Attend to and anticipate all residents' queries and needs
    • Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
    • Manage residents' accounts, information and apartment availability in the system
    • Perform simple bookkeeping
    • Make and confirm reservations
    • Assist with the onboarding process for new employees
    • Respond to all queries through walk-ins, emails and calls and assist with requests
    • Handle and record resident feedback and complaints, referring them to supervisors and managers
    • Receive and convey messages to residents promptly
    • Handle the safekeeping of cash and residents' valuables and belongings
    • Perform related tasks as assigned

    Job Requirements:

    • Entry level candidates who have attained a ITE in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
    • Service-oriented
    • Passion in learning a variety of tasks, including handling paperwork
    • Willingness to perform shifts
    Tell employers what skills you have

    Coaching
    Front Office
    Quality Assurance
    Housekeeping
    Interpersonal Skills
    Counseling
    Opera
    Team Player
    Customer Service
    Hotel Management
    Directing
    Safety Training
    Hospitality

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