- Coordinate the day-to-day management of customers, including generating, managing, and converting sales leads using designated processes and systems like OPT.
- Identify and pursue profitable sales opportunities.
- Prepare commercial proposals (quotations, tenders, etc.) within customer deadlines or agreed-upon timeframes.
- Handle inbound calls, establish effective customer relationships, and cultivate customer loyalty by consistently delivering excellent levels of customer service.
- Foster strong customer relationships using various communication methods, understanding their business needs, addressing any concerns, and following up on sales opportunities.
- Proactively manage customer complaints, ensuring timely resolution that exceeds customer expectations.
- Facilitate smooth transitions to the Business Development Manager (BDM) for sales opportunities that cannot be progressed via telephone.
- Initiate outbound calls to prospective clients, securing qualified appointments for the field sales team.
- Collaborate closely with field sales team members, providing sales support, prospecting opportunities, and assisting with data gathering and follow-up.
- Prioritize workload in alignment with core products, sectors, and geographies.
- Handle all cancellation requests and claims, following standard operating procedures and escalation policies as required.
- Attend sales meetings and participate in learning and training activities to continuously enhance customer service and sales knowledge.
- Proactively follow up on quotations to track the status of proposals and convert opportunities into orders.
- Assist in market research and prospecting activities to generate new customer sales, exercising sound judgment to negotiate and convert opportunities.
- Review orders received, conduct contract reviews, and communicate contractual requirements to the manufacturing division.
- Effectively utilize IT systems in accordance with company procedures.
- Collaborate with key stakeholders to ensure adherence to customer specifications.
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Internal Sales Representative - Singapore - JDA WMS PTE. LTD.
Description
Roles & ResponsibilitiesFor interested applicants, kindly send your resume in Word/PDF format to
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