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    Assistant Reservations Manager - Singapore - WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

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    Description
    Roles & Responsibilities

    Job Description

    • Demonstrates a comprehensive understanding of the Hospitality sector, staying attuned to market trends and securing new reservations sales against competitors.
    • Manages forecast versus actual reservation sales data, oversees Reservations administration, and implements enhanced procedures.
    • Controls the team's annual operating budget, reviews staff roster, and guides the Reservations team in executing operational tasks.
    • Proactively communicates rates, monitors call volume, and collaborates on Revenue Management strategies. Corresponds with clients to grow account share and builds loyalty.
    • Empowers Reservations Officers to resolve client issues promptly, participates in key meetings, and provides guidelines for a Reservations orientation program.
    • Exhibits effective leadership, fosters teamwork, and ensures a robust training system for Reservations staff, contributing to overall succession planning.

    Job Requirements

    • 3-5 years of Hotel Reservations experience at the hotel property or corporate level, along with 1-2 years of supervisory experience as a Team Lead.
    • Highly advantageous attributes include a strong understanding of hotel distribution systems, effective communication skills under challenging circumstances, and a diploma/basic degree in Hospitality Management, Business, or equivalent qualifications.
    • The candidate should exhibit excellent written and verbal communication, problem-solving abilities, and a strong customer service orientation.
    • High ethical standards, self-motivation, and a commitment to instilling a positive and caring workplace culture are also key attributes.
    Tell employers what skills you have

    Revenue Management
    Service Orientation
    Reserves
    Secondary Education
    Literacy
    Property
    Succession Planning
    Hospitality Management
    Transportation
    Opera
    Team Lead
    Fixed Income
    Customer Service
    Screening
    Hospitality


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