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Service Desk Engineer
1 week ago
Tate Asia Singapore**Service Desk Engineer** · **SUMMARY**: · - Our client is looking to hire a Service Desk Engineer who can provide technical support to users on Network (Switch, Firewall, Access Point), System (VMware, VXRail), DWDM Services (Adva, Ciena, Dark Fiber) Should the reported incident ...
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Service Desk Engineer
1 week ago
JOBSTER PRIVATE LTD. Singapore**Role: Service Desk Engineer** · **Shift pattern**:5 days rotating working hours · - Monday - Friday: 8am - 5pm / 12.30pm - 9.30pm o Sat/Sun: 8am - 6pm / 9.30am - 9.30pm · - Note: All roster scheduled extra working hours will be given off in lieu. All ad-hoc extra working hours ...
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Service Desk Engineer
5 hours ago
LEGATCY RECRUITMENT PTE. LTD. Singapore**Service Desk Engineer (L2 skillset)** · **Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Wind ...
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Service Desk Engineer
5 days ago
LEGATCY RECRUITMENT PTE. LTD. Singapore**Service Desk Engineer (L2 skillset) · **Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Window ...
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Service Desk Engineer
6 days ago
Rapsys Technologies Singapore**Responsibilities**: · - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. · including hardware/software, passwords, and printer problems. · - Be required to perform 24 X 7 shift work in support of operational IT related mission/after · duty hours o ...
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Service Desk Engineer
1 day ago
Smart Information Management Systems Pte Ltd SingaporeA- Posted by · - Anusha Ganta- Senior Talent Acquisition Specialist Excellent opportunity for Service Desk Engineer role · Understanding of desktop, laptop and printer and TCP /IP networking · - Vendor interaction (laptops / desktops) for repair and replacement of parts · - Knowl ...
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Service Desk Engineer
1 week ago
Rapsys Technologies SingaporeProvides 24x7 Service Desk support as defined by first response/Tier 1 support. · including hardware/software, passwords, and printer problems. · - Be required to perform 24 X 7 shift work in support of operational IT related mission/after · duty hours on call/emergency requireme ...
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Service Desk Engineer
3 days ago
LEGATCY RECRUITMENT PTE. LTD. Singapore**Service Desk Engineer (Level 2 Support)** · **Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and ...
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Service Desk Engineer
4 days ago
Thatz International Pte Ltd Singapore**Service Desk Engineers** · Job Title: Service Desk Engineer · Work Location: Central Area, Singapore · **About the Job** · **Primary Responsibilities**: · 2. Follow up, as well as, close all the incidents/issues/requests accordingly. · 3. Immediately report and support producti ...
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Service Desk Engineer
1 week ago
U3 Infotech Pte Ltd. Singapore**Role**: Service Delivery Engineer · Facilitate and provide technical / event supports for the Classroom, Lab, meeting room and other areas that have Audio Visual system. · To oversee the day-to-day teaching facility operations, which include loan of portable devices, accessory ...
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IT Desk Support Engineer
5 hours ago
SMART FORTE CONSULTING LLP SingaporeTo assist all our users with any logged IT related incident. · - Carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible. · - To escalate incidents to other support teams where necessary. · - To accurately rec ...
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Service Desk Engineer
1 day ago
Smart IMS SingaporeExcellent Interpersonal with the ability to communicate (both verbally and written) and interact effectively at all levels · Understanding of desktop, laptop and printer and TCP /IP networking · Vendor interaction (laptops / desktops) for repair and replacement of parts · Knowled ...
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IT Desk Support Engineer
1 week ago
SMART FORTE CONSULTING LLP SingaporeTo assist all our users with any logged IT related incident. · - Carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible. · - To escalate incidents to other support teams where necessary. · - To accurately rec ...
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Service Desk Engineer
1 week ago
Rapsys Technologies SingaporeProvides 24x7 Service Desk support as defined by first response/Tier 1 support. · - Be required to perform 24 X 7 shift work in support of operational IT related mission/afterduty hours on call/emergency requirements. · - Shift work is required. · - Analysing · - Delivering Resul ...
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Service Desk Engineer
5 days ago
Rapsys Technologies SingaporeProvides 24x7 Service Desk support as defined by first response/Tier 1 support. · - including hardware/software, passwords, and printer problems. · - Be required to perform 24 X 7 shift work in support of operational IT related mission/after · - duty hours on call/emergency requi ...
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Service Desk Engineer
4 days ago
X-TRA COMMUNICATION PTE. LTD. Singapore**Responsibilities**: · - Provide End User Technical Support (Including but not limited to Phone, Onsite and By Electronic Means). · - Diagnose and Resolve Technical Issues in accordance with Standard Operating Procedures; · - Maintain and monitor daily performance of wireless an ...
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Desk Dev Engineer
6 days ago
Credit Suisse Singapore**Your field of responsibility** · APAC DeskDev IT is the group of IT professional that sit closest to the traders' needs, often providing spreadsheet/tool based solutions on Pricing/Issuance/Risk/Life-cycle Management, and other such functions that require quick turn-around unti ...
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Service Desk Engineer
1 week ago
U3 Infotech Pte Ltd. SingaporePerform Level 1/2 diagnosis and resolution of incidents / requests raised · Log and track customer system problems, incidents, issues, requests and queries raised by users · Ensure all issues are prioritized and resolved within SLA standards · Perform incident closure, verifying ...
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IT Desk Support Engineer
1 week ago
SMART FORTE CONSULTING LLP SingaporeLevel 1 EUC Support · - Manage End User Support in a face-to-face context · - Perform PC Image Loading with standard industry tools · - Perform administrative tasks within Deskside Support environment · Job Requirements · - Minimum 1 year IT experience · - **5 days work**: · - Wo ...
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Service Desk Engineer
1 week ago
NTT SINGAPORE PTE. LTD. Singapore**Responsibilities**: · Deployment of user machines for new hires or for refresh · Perform new hire orientation and training to users · Maintain, develop and enforce standard and procedures to provide stable and reliable IT environment · Maintain and upkeep of telephony database ...
Service desk Engineer - Singapore - ITCAN PTE. LIMITED
Description
Roles & ResponsibilitiesProvide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status. Any ad hoc duties as assigned.Tell employers what skills you have
Technical Documentation
Troubleshooting
Microsoft Office
Hardware
Ticketing
Windows 7
Information Technology
Service Level
Logging
Service Desk
Windows
Mobile Devices
Team Lead
ITIL
Incident Management
Technical Support