Jobs

    Senior / Executive, Clinical Quality - Singapore - DYNAMIC HUMAN CAPITAL PTE. LTD.

    DYNAMIC HUMAN CAPITAL PTE. LTD.
    Dynamic Human Capital Pte Ltd background
    Description
    Roles & Responsibilities

    Responsibilities:

    1. Implement and manage surveys to collect customer feedback on service satisfaction.
    2. Analyze survey data to identify trends and areas for service quality improvement.
    3. Collaborate with teams to develop action plans based on survey findings.
    4. Monitor key performance indicators (KPIs) related to service quality and report to management.
    5. Conduct root cause analysis of service issues and recommend corrective actions.
    6. Evaluate and refine survey methodologies for relevance and effectiveness.
    7. Provide guidance and support on service quality to internal teams.
    8. Stay updated on industry best practices and trends in service quality management.

    General Responsibilities:

    • Manage feedback and related administrative tasks.
    • Represent the organization in events and committees as required

    Requirements:

    • Degree, minimum 4 years of experience in customer/client servicing or feedback management role. (Experience in healthcare or hospitality sector is a bonus)
    • Excellent writing and interpersonal skills.
    • Proficient in Microsoft Office.

    Interested applicants, please send in your detailed resume in MS Word format.

    We regret only short-listed candidate will be notified.

    Registration No: R / Kasie Tay Xiu Yun / EA Licence No: 12C6253

    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Analytical Skills
    Quality Management
    Quality Improvement
    Interpersonal Skills
    Healthcare
    Root Cause Analysis
    Administration
    MS Word
    Project Management
    Writing
    Team Player
    Able To Work Independently
    Hospitality
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