- Implement and manage surveys to collect customer feedback on service satisfaction.
- Analyze survey data to identify trends and areas for service quality improvement.
- Collaborate with teams to develop action plans based on survey findings.
- Monitor key performance indicators (KPIs) related to service quality and report to management.
- Conduct root cause analysis of service issues and recommend corrective actions.
- Evaluate and refine survey methodologies for relevance and effectiveness.
- Provide guidance and support on service quality to internal teams.
- Stay updated on industry best practices and trends in service quality management.
- Manage feedback and related administrative tasks.
- Represent the organization in events and committees as required
- Degree, minimum 4 years of experience in customer/client servicing or feedback management role. (Experience in healthcare or hospitality sector is a bonus)
- Excellent writing and interpersonal skills.
- Proficient in Microsoft Office.
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Senior / Executive, Clinical Quality - Singapore - DYNAMIC HUMAN CAPITAL PTE. LTD.
Description
Roles & ResponsibilitiesResponsibilities:
General Responsibilities:
Requirements:
Interested applicants, please send in your detailed resume in MS Word format.
We regret only short-listed candidate will be notified.
Registration No: R / Kasie Tay Xiu Yun / EA Licence No: 12C6253
Tell employers what skills you haveMicrosoft Office
Microsoft Excel
Analytical Skills
Quality Management
Quality Improvement
Interpersonal Skills
Healthcare
Root Cause Analysis
Administration
MS Word
Project Management
Writing
Team Player
Able To Work Independently
Hospitality
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