Department Manager - Singapur, Singapore - COURTS SINGAPORE

COURTS SINGAPORE Singapur, Singapore

4 days ago

Description

Job Details

The essential responsibilities of the Department Manager include:

Achieves department sales targets, goals and objectives.

Monitors sales figures, analyses and interprets data and trends and discusses this information with Branch Manager for forward planning.

Conducts daily briefing and regular floor walks to make sure that brand image is maintained, ensuring expected service performance and customer experiences are managed and sustained; visual merchandising standards and good housekeeping standards are set and maintained at the highest level; maintains high quality in-store display with maximum cleanliness and upkeep of fixtures.

Manages stock levels and control to ensure stock availability; minimising aged and damaged stock, and minimising stock loss.

Work closely with buyers and merchandisers to ensure the department shines.

Handles customer complaints and authorized to offer remedies on behalf of the department.

Ensures that product knowledge is at its peak among salespeople; conducts shop-floor training to motivate and build the skills of the team.

Deals with Human Resources matters such as interviewing potential staff, conducting appraisals and performance reviews and counselling, as well as ensures staff are skilled by providing, recommending or organising training and development by liaising with HR and through own in store initiatives (e.g. short quizzes on product knowledge, on the job training).

Ensures staff understands and adheres to security and operational procedures.

Any other duties as per assigned.

Who We Are Looking For

Formal Education & Certification

Preferably Diploma or Degree in Retail Management

Knowledge & Experience

At least 2 years of retail management experience (departmental level)

Strong commercial understanding

Proven track record of achieving sales targets

Experience in staff performance management

Experience in profit & loss management, targets setting

Department product knowledge

Good understanding of labour / retail law, company policies and procedure

Personal Attributes

Ability to motivate and lead a team of people

Ability to analyse sales figures; good analytical skills and good business sense

Strong sense of customer service

Confident with high sense of responsibility

Ability to solve problems and make effective decisions

Ability to work under pressure in a fast pace working environment

Ability to adapt to challenging situations

Ability to handle and prioritise multiple tasks simultaneously

High level of business ethics and integrity

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