Guest Service Officer - Singapore - Marriott

Marriott Singapore

1 week ago

Paid Work

Description

Additional Information Agent-Guest Services-Lead

Job Number

Job Category Rooms & Guest Services Operations

Location Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY DUTIES AND RESPONSIBILITIES

Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures
Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups
Work closely with Housekeeping to ensure that special requests are met and follow up accordingly
Ensure that all guest information is correctly updated into Property Management System and maintained in an organized manner
Utilize the Property Management System to generate Shift and Daily report
Check guest out of the Hotel in accordance to the procedures; make billing changes, post charges accordingly
Ensure all guests complains are heard and reported to Guest Services Supervisor.
Work with Supervisors regarding hotel business to keep them in an informed position
Understand Marriott Brand Standards Audit (BSA) and to ensure consistency in executing the task as per SOPs
Must be ready for new tasks given by Supervisors or Managers
Must know minimum the basics of Marriott Rewards
Must be confident to upsell rooms
Must be customer oriented

JOB SPECIFICATIONS

Educational /Academic: High School, Diploma or Equivalent

Requirements: College/University degree

Experience: Preferably 1 year experience in similar field

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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