- Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
- Fulfillment follow through on case handling and with customers;
- Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information
- Overtime is required based on the work load.
- Training will be provided
- Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mindset with a 'CAN-DO' attitude a and passion to deliver quality customer service.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Good analytical skills; passion for working and is good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Passion for working, responsible and with good working attitude.
- Proficient in PC skills including MS Office applications.
- Ability to work on staggered/rotational shifts including weekends and Public Holidays (5 Days Working in a week) to support 24x7 Contact Centre service operations.
- For up to half of normal daily working hours – 1 day's salary
- For more than half of normal daily working hours – 2 days' salary
- Work done beyond the normal working hours shall be considered as Overtime pay
-
Service Officer
3 weeks ago
OCBC Bank Singapore**Service officer** **-** **(**230000IS**)** · Roles & Responsibilities · - Manage overall branch cash holdings and movement · - Review and approve high value OTC financial transactions or transactions with special statuses · - Responsible for day-to-day customer service operatio ...
-
Service Officer
2 days ago
OCBC Bank Singapore**Service officer** **-** **(** **)** · Roles & Responsibilities · - Manage overall branch cash holdings and movement · - Review and approve high value OTC financial transactions or transactions with special statuses · - Responsible for day-to-day customer service operations, inc ...
-
Customer Service Officer
2 weeks ago
UNION MANPOWER SERVICES PTE LTD Singapore**_Customer Service Officer - Outram Road ( 5 day) _** · **- handle and manage customers' feedback and complaints** · **- responsible to upkeep the service level to ensure service excellence delivery to both internal / external customers & partners** · **- responsible for front o ...
-
Customer Service Officer
3 weeks ago
UNION MANPOWER SERVICES PTE LTD Singapore**_Customer Service Officer - Outram Road ( 5 day) _** · **- handle and manage customers' feedback and complaints** · **- responsible to upkeep the service level to ensure service excellence delivery to both internal / external customers & partners** · **- responsible for front o ...
-
Customer Service Officer
2 weeks ago
JJ CONSULTING SERVICES SingaporeOur Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Customer Service Officer (Office Hours/ Immediate Opening) · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to c ...
-
Customer Service Officer
3 weeks ago
JJ CONSULTING SERVICES Singapore**Customer Service Officer (Office Hours/ Yishun) · Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to customers ...
-
Customer Service Officer
3 weeks ago
JJ CONSULTING SERVICES SingaporeCustomer Service Officer (Office Hours/ Ang Mo Kio) · Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Trainings are provided/ Fresh Graduates Welcome · Job Responsibilities · - Provide quality customer service to customers ...
-
Service Improvement Officer
1 week ago
COMFORT TRANSPORTATION PTE LTD Singapore**Job Description for Service Improvement Officer** · - Conduct performance review with drivers to improve service performance · - Identify recalcitrant drivers and take appropriate actions to deal with drivers, including termination of their service · - Other ad hoc duties assig ...
-
Customer Service Officer
2 weeks ago
BANK OF CHINA LIMITED Singapore**Responsibilities**: · - Provide personalized service over the telephone to customer in call centre on credit card and banking products. · - Attending enquiry, feedback and understand customer's need so as to provide information and solutions to customers in an effective and eff ...
-
Customer Service Officer
2 weeks ago
CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD. SingaporeOur Client, in the **Automotive Industry **located in the **East **has opening for **Customer Service Officer. · - Incentives · - MNC Company Variable Bonus · **Responsibilities**: · - To handle operation calls · - To perform daily paperwork, invoices, raise jobs · - To stand in ...
-
Customer Service Officer
2 weeks ago
RECRUITPEDIA PTE. LTD. Singapore**Our client is a MNC in Manufacturing Industry. Due to their current expansion plan, they are looking for a Customer Service Officer to join their Sales Team, in hopes of developing the current high performing team. They are located in the West area - easily accessible. · **Duti ...
-
Customer Service Officer
3 weeks ago
JJ Consulting Services SingaporeOur Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Customer Service Officer (Office Hours /Ang Mo Kio) · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service to customer ...
-
Guest Services Officer
2 weeks ago
EL DEVELOPMENT (VENTURES) PTE. LTD. Singapore**Summary** · Guest Services Officer focuses on customer service and foster relationships with other departments to ensure that guests' needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arriva ...
-
Guest Service Officer
2 weeks ago
Pan Pacific Hotels Group Singapore**Singapore*** · **Pan Pacific Singapore*** · **Rooms*** · **Job Grade**: · Full Time · Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued a ...
-
Customer Service Officer
2 weeks ago
RECRUITPEDIA PTE. LTD. Singapore**Our client is a well-established MNC, market leader in the F&B industry. They are looking for a Customer Service Officer (Butler) to assist their team for the next phrase of their business. They are located in the Town - easily accessible.** · The Responsibles of Customer Servi ...
-
Customer Service Officer
2 weeks ago
SG JOB BOT PTE. LTD. SingaporeJob title: Customer Service Officer (Part-Time) · Location: 298 Tiong Bahru, Central Plaza, Singapore 168730 · Working hours: Tuesday and Wednesday 2:30pm to 9:30pm (minimum 2 working days a week) · **Salary**: $10-12/hr · Description: · We are looking for Part-time Customer Serv ...
-
Customer Service Officer
1 week ago
JJ Consulting Services SingaporeOur Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. · Customer Service Officer (Fresh Graduates Welcome/Ang Mo Kio) · Trainings are provided/ Fresh Graduates Welcome · **Responsibilities**: · - Provide quality customer service t ...
-
Admin & Service Officer
1 week ago
People Profilers SingaporeJob Description: · - Manage the daily counter and office operations and provide necessary assistance · - Manage appointments and Supervise the registration, billing & appointment processes and provide coverage if required. · - Prepare and issue daily cash float and handle cash co ...
-
Customer Service Officer
1 week ago
Volt SingaporeLocation: · - Singapore- Job Type: · - Permanent- Salary: · - S$2000 - S$3000 per month- Reference: · - BBBH10477_ Contact: · - Jeanette Yeo- **Customer Service Officer - 2 Years Contract - Singapore** · Looking for a Customer Service Officer with 1+ year of call centre experienc ...
-
Business Services Officer
2 weeks ago
ACCA SingaporeACCA is committed to a workplace culture which is inclusive, diverse, human and connected. · We are currently looking for a Business Support Officer on a full time basis. The position sits within the Global Business Services team. The location of this role is Singapore. · **The J ...
Customer Service Officers - Singapore - ITCAN Pte Limited
Description
About the DepartmentThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services.
We work closely together to harness the power of technology to support our physical and digital banking services and operations.
This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.Job Responsibilities:
Location:
Alexandra Road:
Working Hours :
5 working days, 1 rest day and 1 off day per week
42.5 hours per week
Staggered shift hours : 8.5 working hours between 7am to 10pm + 1-hour meal break in between
Rest Day and Off Day : Scheduled by Client (1 week day + 1 weekend, non-consecutive)
Or otherwise advised by the Client
Overtime/Off days:
For temp staff earning S$2,600/mth and below, for work performed beyond normal work hours, staff is compensated 1.5 times of hourly pay rate.
For those earning >S$2.6K basic salary, client has reverted based on MOM guidelines, to claim $5 meal allowance if they exceed 2 hours after official hours on the respective day.
