Service Engineer - Singapore - RANDSTAD PTE. LIMITED

RANDSTAD PTE. LIMITED Singapore

1 week ago

Description

Roles & Responsibilities

about the company

Our client is a leading global power provider with a strong history and presence globally. They're looking for a Field Service Engineer to join their dynamic team during an exciting time in their development.

about the job

Responsible for the commissioning, troubleshooting and repair of marine generators.
Provide after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
Provide the installation, commissioning and on-site training to support customers in accordance to the scope of the project.
Generate service reports to customers in a systematic manner.
Investigate and handle all customers' complaints related to product failures.
Investigate root causes of failures and recommend solutions.
Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
Maintain close working relationships with our key customers to ensure the follow through until the issue is resolved.
Develop service training material, ensure all technical and training documents are up-to-date and organized.
Standby support and 24/7 emergency call for customer support.
Provide specific training to distributors and dealers for service and troubleshooting skill sets

job requirement

Diploma/degree in Electrical/Mechanical Engineering
Minimum 3 years of relevant experience
This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
Willing to work in the West

If you are interested in the position, kindly send your CVs to

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R

Tell employers what skills you have

marine engines
Service Orientation
Field Service
Power Generation
Preventive Maintenance
Troubleshooting
Aftersales
Hardware
Customer Support
Generators
Electrical
Marine Equipment
Warranty
Customer Satisfaction
Marine Industry
Customer Service
Electronics
Commissioning
Technical Support

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