- Define and implement in coordination with the build team the needed application monitoring
- Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
- Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
- Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
- Release management activities performed with an alignment to DevOps principles.
- Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,)
Analyze and manage incidents/problems/requests coming
Problem management and continuous improvement - Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
- Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
- Provide non-functional requirement to the build team to implement monitoring as code whenever available.
- The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.
- The position requires autonomy and reliability in performing duties while maintaining close communication with rest of project/support team.
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CMI RUN Specialist - Singapur, Singapore - Crédit Agricole CIB
Description
Description du poste
Main responsibilities
Application monitoring responsibilities
Incidents and Requests management (business users and others IT teams)
Qualifications and Profile
Candidates should have 8+ years experience in support activity.
Candidates should have ITIL knowledge.
Experience in Software development or Devops team.
Should be able to do
o SLA & KPI management, client communication & interaction
o Predictive analysis, consulting, escalation management
o Risk analysis and project execution
Appetite for continuous improvement, out of the box solution and automation mindset
Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
Knowledge of monitoring solution (E.g ITRS Geneos)
At least 3-year experience with Jenkins, GIT (GitLab)
At least 1-year experience in Ansible
Shell scripting, Perl Scripting (not mandatory)
Unix Batch creation
Good to have
Experience with Docker/Kurbernetes
Experience with Liquibase or equivalent
General banking and finance understanding and knowledge
Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD)
Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex)
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