Jobs

    Capital Market IT Run Specialist - Singapur, Singapore - Crédit Agricole CIB

    Crédit Agricole CIB
    Crédit Agricole CIB Singapur, Singapore

    6 days ago

    Crédit Agricole CIB background
    CDD
    Description

    Job description

    Business type

    Types of Jobs - IT, Digital et Data

    Job title

    Capital Market IT Run Specialist (Junior)

    Contract type

    Fixed-Term Contract

    Job summary

    Main responsibilities

    Application monitoring responsibilities

    · Define and implement in coordination with the build team the needed application monitoring

    · Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams

    · Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

    · Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

    Incidents and Requests management (business users and others IT teams)

    · Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,...)

    · Analyze and manage incidents/problems/requests coming

    Problem management and continuous improvement

    · Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team

    · Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.

    · Provide non-functional requirement to the build team to implement monitoring as code whenever available.

    The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.

    Qualifications and Profile

    Candidates should have 3+ years experience in support activity.

    · Candidates should have ITIL certification or willing to take study for it.

    · Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex...) is an advantage

    · Knowledge in Capital Market FO/BO environment is an advantage

    · Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.

    · Knowledge of monitoring solution (E.g ITRS Geneos)

    · Good knowledge Microsoft Office

    · Careful observance of standards and processes

    · Excellent communication and interpersonal skills

    · Strong analytical or troubleshooting skills

    · Ability to work well under pressure

    · Autonomous, self motivated and excellent team player

    · Strong perseverance and diligence towards attaining goals and effective time management

    · Self-starter and ambitious

    Education & Work Experience:

    · Junior to Intermediate level (min. 3 years)

    · Master's degree in relevant specialities

    Shift Timings:

    Person will have to work in shifts as support is requiring 24/6 Support.

    (00:00~9:00) (7:00 ~16:00) (15:00 ~1:00next day)

    Position location

    Geographical area

    Asia, Singapore

    City

    Singapour

    Candidate criteria

    Minimal education level

    Bachelor Degree / BSc Degree or equivalent

    Academic qualification / Speciality

    Bachelor and above in relevant discipline

    Level of minimal experience

    3-5 years

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