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Customer Service Officer

    Customer Service Officer - Singapore - HUA CHENG EDUCATION CENTRE (KITCHENER RD) PTE. LTD.

    HUA CHENG EDUCATION CENTRE (KITCHENER RD) PTE. LTD.
    HUA CHENG EDUCATION CENTRE (KITCHENER RD) PTE. LTD. Singapore

    3 days ago

    Default job background
    Description
    Roles & Responsibilities

    Candidate must be fluent in Mandarin and proficient in Chinese characters. The work setting is a center focused on Chinese Language education.

    Responsibilities:

    • Support administrative tasks related to student and course registration
    • Offer professional guidance to ensure customer contentment
    • Address customer inquiries and issues with a service-driven approach
    • Promote the center's offerings to potential clients in a courteous manner
    • Assist in introducing new subjects and courses to potential and current customers
    • Contribute to meeting sales goals and enhancing customer retention
    • Manage customer inquiries, registrations, payments, and maintain accurate records for auditing using Excel
    • Develop connections and foster relationships with prospective and existing clients

    Requirements:

    • Minimum educational qualification of 'N' Level
    • Availability to work weekends
    • Excellent interpersonal and communication abilities
    • Positive work ethic, self-motivated, team collaborator with a strong service orientation

    Highlight your skills

    Microsoft Office
    Microsoft Excel
    Interpersonal Skills
    Administration
    Auditing
    Chinese Characters
    Customer Service
    Effective Communication
    Excel Management
    Customer Satisfaction
    Team Playing
    Microsoft Word
    Shipping Knowledge
    Customer Service Expertise

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