- Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
- Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
- Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
- Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
- Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
- Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
- Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
- Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
- Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.
- At least 2-3 years' experience in the customer service field, with at least 1 year in a manager-level position
- Must be available to work retail hours and on both weekends
- Strong sense of adaptability and leadership
- Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
- Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
- Positive, extroverted, and outgoing personality with the passion for customer service
- The applicant should have a minimum of 4 years of experience in the related field and at least 2 years in a managerial-level position.
- The successful applicant must be flexible and available to work on weekends.
- We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
- Strong verbal and written communication skills are essential for effective collaboration and leadership.
- Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre.
- The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.
-
Centre Manager
1 week ago
MS EDUCATION @ CANBERRA PTE. LTD. SingaporeMindSpace by MindChamps provides primary school students with the ultimate after-school learning environment through a proven, research-backed programme based on Mindchamps' proprietary 3-Mind Approach (Champion Mind, Creative Mind and Learning Mind) and the breakthrough Optimal ...
-
Centre Manager
4 days ago
JOBS IN RECRUITMENT CONSULTANCY PTE. LTD. SingaporeJob Responsibilities · - Manage the daily operations of teh centre · - Manage the unkeep of teh centre and facilities · - Implement quality standards for all programmes in the centre · - Plan and implement communication with parents · - Leade the staff team · - Prepare financial ...
-
Centre Manager
4 days ago
DN & ASSOCIATES EXECUTIVE SEARCH PTE. LTD. SingaporeOur client is an up-and-coming music and performing arts school. Grounded by a passion to develop talent and creativity in children from their early years, their programmes include music and movement, vocal and instrumental coaching, songwriting, dance and drama. Besides having c ...
-
Centre Manager
1 week ago
BIZLINK CENTRE SINGAPORE LTD SingaporeBizlink Centre Ltd Singapore is looking for a Centre Manager to run the Day Activity Centre (DAC) for people with disabilities. The individual must possess expertise in operations management, people management and general administration. · The job description includes: · - Respon ...
-
Centre Manager
4 days ago
Keppel Land Limited SingaporeCentre Management · - Manage/Supervise site teams (including outsourced services like third-party cleaners) for the day-to-day operations of the centres and upkeep of clean, orderly and well-maintained centres. · - Ensure compliance with the established Standard Operating Procedu ...
-
Centre Manager
6 days ago
LCENTRAL (TB) PTE. LTD. SingaporeLCentral English is a premium English enrichment brand and we are seeking dynamic individuals to fill the position of Centre Manager. Centre Managers are key to business development and daily operations. · Responsibilities include: · - Overseeing the administration of the centre ...
-
Centre Manager
1 week ago
ECONNECT PTE. LTD. Singapore**Job Title**:Centre Manager · **Location**:1 Marine Parade Central, Singapore 449408 · **Job Type**:Full Time · **Job Summary**: · **Operational Oversight**: · Manage all aspects of the education center's daily operations, including scheduling, facility management, and resource ...
-
Centre Manager
1 week ago
UCOMMUNE SINGAPORE PTE. LTD. Singapore**Job Description of a Centre Manager · The Centre Manager is expected to provide consistent, pleasant, and smooth member experiences right from office reception. Such hospitality defines the first impression of the corporate branding of the coworking community as the member or v ...
-
Centre Managers
1 week ago
TBMC HOLDINGS PTE. LTD. SingaporeImmediate Vacancies · Centre Managers · Overseeing the daily activities and duties at a centre is the direct responsibility of a Manager. They handle the security, operational and financial matters while overseeing the booking of resources. · A Manager usually performs many of th ...
-
Centre Manager
7 hours ago
Unity Denticare Singapore**About Us**: · NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more t ...
-
Centre Manager
7 hours ago
BLUETREE EDUCATION LEARNING CENTRE (KING) PTE. LTD. SingaporeThis is a full-time on-site role located in Singapore. The Centre Manager will be responsible in leading the centre, focusing on sales, financial health and daily operations. Converting leads into regular students, handle invoicing, payments and collaborate with full time and par ...
-
Centre Manager
1 week ago
MindChamps Holdings Pte Limited Singapore**Duties & Responsibilities**: · - Works with all team members to ensure that each understands their job description, the desired results associated with their work, and the resources available to achieve the results · - Customer Acquisition: Market research to identify new leads ...
-
Centre Manager
1 week ago
FIRST KONNECTION PTE. LTD. Singapore**Introduction**: · In each of our individualised centres, we aim to develop a community in which our families, students and staff can feel welcomed and have an opportunity to thrive and grow. · We are strong believers that we are nothing without our people, we value your profess ...
-
Centre Manager
2 days ago
Thye Hua Kwan Moral Charities SingaporeCOMPANY DESCRIPTION · Since October 2011, **Thye Hua Kwan Moral Charities (**THK**MC)** was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large. · **THK**MC provides assistance to the various groups in our communi ...
-
Centre Manager
5 days ago
Kopitiam Investment Pte Ltd SingaporeCOMPANY DESCRIPTION · NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in ar ...
-
Centre Manager
1 week ago
GLYPH COMMUNITY LIMITED Singapore**Description** · **Roles and Responsibilities** · - Managing and engaging beneficiaries · - Planning activity calendars · - Preparing lesson plans and curriculum materials · - Planning activities with partners & sponsors · - Coordinating with activity partners & sponsors · - Rec ...
-
Centre Manager
1 week ago
GLYPH COMMUNITY LIMITED SingaporeManaging and engaging beneficiaries · - Planning activity calendars · - Preparing lesson plans and curriculum materials · - Planning activities with partners & sponsors · - Coordinating with activity partners & sponsors · - Recruiting and engaging volunteers · - Engaging MSF and ...
-
Centre Manager
1 week ago
Thye Hua Kwan Moral Charities SingaporeCOMPANY DESCRIPTION · Since October 2011, **Thye Hua Kwan Moral Charities (**THK**MC)** was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large. · **THK**MC provides assistance to the various groups in our communi ...
-
Centre Manager
1 week ago
Sree Narayana Mission (Singapore) SingaporeSenior Care Centre · - The Centre Manager is responsible to lead and manage the full aspects of the centre's day-to-day operations. · - Provide leadership for the holistic care management of the clients. · - Responsible for the preparation of MOH inspection and licensing. · - Par ...
-
Centre Manager
1 day ago
CARPE DIEM @ ITE PTE. LTD. SingaporeBe ECDA-certified as a Level 2 (L2) pre-school teacher for at least 2 years · - Possess Advanced Diploma in Early Childhood Leadership (ADECL) · Strong Leadership and people management skills · Visioning and planning skills · Good Problem solving and decision-making skills · Good ...
Centre Manager - Singapore - Aureus Group Pte Ltd
Description
Company Description
Founded in September 2013, the Aureus Group has revolutionized music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in "Singapore's Fastest Growing Companies" survey, solidifying its position as an industry pioneer.
With a purpose to empower every student through creative arts education, Aureus is shaping a future where every student will develop intellectual, emotional, physical, and spiritual gifts that prepare them to overcome and seize the challenges and opportunities presented in the 21st century and beyond.
Mission of the Position
The primary mission for the Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Divisional Head of Growth, the Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving notable business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.
The Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.
Key Responsibilities
Hiring Criteria:
Key Criteria/Requirements
 PTE. LTD.&v=024){kind=logo}
&v=024){kind=logo}