IT Engineer - Singapur, Singapore - PricewaterhouseCoopers GHRS Pte Ltd

PricewaterhouseCoopers GHRS Pte Ltd Singapur, Singapore

3 hours ago

Full time

Description

Description

& SummaryWe believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Firmwide Corporate Services

Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman's Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.

Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.

This is an End User Services Level 2 Service Delivery Consultant position within a strong, technical and high-profile team. You are willing to take on the responsibility for meeting service level agreements by ensuring that all services are delivered according to committed service level. You enjoy working closely with customers and know how to manage customer relationships to achieve the best results. You will be expected to communicate daily with various customers (by email, chat, phone or face to face) and resolve end user support issues.

How will you value-add?

Perform day to day service desk activities and supervise the service desk team.

Perform diagnosis and troubleshooting over a broad range of IT related issues.

Perform the end to end ticket resolution process for all tickets raised by users.

Investigate and perform triage process to identify and resolve complex issues.

Identify, document and update relevant SOPs for Service Desk operations support.

Prepare, document and contribute knowledge-based articles and training.

Perform advanced troubleshooting for complex incidents with Global teams.

Drive and participate in local and global projects (as and when is required).

Drive and participate in Continuous Service Improvements (CSI) activities.

Provide prompt and value-added VIP support (as and when required).

Provide timely status updates to users on issues reported and escalated.

Other technical duties as required such as account creation, configuration of new joiner, software deployment/install, password reset, unlock user account, bitlocker, etc.

About you

Diploma or Degree in an IT/Computer Engineering with 3-5 years working experience.

Experience in Service Management or Service Delivery in a large-scale and diverse environment of incident management, request fulfilment, escalation procedures and related disciplines.

Well versed in all end-user computing services but not limited to Windows 10, MS Office, Google Suite, iOS, Androids, PC hardware, software diagnostics and basic networking.

Customer-focused, self-motivated, disciplined and possess strong interpersonal and communication skills to interact effectively with all levels of staff.

Solid technical background, customers oriented with a problem-solving attitude.

Willing to work on non-office hours and rotational shifts (as and when assigned).

Familiar with IT Service Management and IT Infrastructure Library concepts.

High Proficiency in standard MS Office Suite (Excel, Powerpoint, Word).

High Proficiency in G Suite (Google Sheets, Google Slides, Google Docs).

Experience with desktop, systems, applications and network support.

Proven experience as a Service Desk team lead is highly preferred.

Knowledge of using ServiceNow and Workspace1 is an advantage.

Understanding of systems/processes with complex workflows.

Independent worker, resilient, adaptable and focused.

Meticulous, result oriented and outcome based.

Education

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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