- Lead a team of operations support analysts in providing technical support for critical systems and applications.
- Ensure timely resolution of incidents and service requests, meeting defined service level agreements.
- Identify and analyze trends in support tickets, proactively identifying areas for improvement and implementing preventive measures.
- Collaborate with cross-functional teams, including development, infrastructure, and business teams, to address systemic issues and improve system reliability.
- Manage the knowledge base, documentation, and standard operating procedures for operations support activities.
- Participate in incident and problem management processes, conducting root cause analysis and implementing corrective actions.
- Act as a point of escalation for complex technical issues, providing guidance and expertise to the support team.
- Conduct performance evaluations, provide coaching and mentorship to team members, and identify opportunities for professional development.
- Stay current with industry best practices and emerging technologies to drive continuous improvement in operations support capabilities.
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Lead IT Support
5 days ago
ITCAN Pte Ltd SingaporeLead, Manage and provide onsite support · - Incident and problem resolution of end-user stations · - Administration and Configuration of end-user devices · - End-user device hardening and lockdown · - Handle laptop Re-imaging incidents · - Moving PCs and Devices within same premi ...
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Lead IT Support
6 days ago
ITCAN Pte Ltd SingaporeLead, Manage and Provide onsite EUCD support · - Incident and problem resolution of EUCD stations · - Respond to end user queries on usage of WOG services · - Administration and Configuration of EUCD devices · - End User Device Hardening and Lockdown · - Handle laptop Re-imaging ...
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Support Lead
4 hours ago
UNISOFT INFOTECH PTE LTD Singapore**Job Description · Required Technical Background: · - A high degree of analytical, troubleshooting and problem-solving abilities having experience with **8+ years of **Java Production Support **(In L1 and L2 Support). · - Experience working in an on-call and 24x7 Support Systems ...
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Support Lead
1 day ago
Beyondsoft International Singapore**COMPANY DESCRIPTION** · Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, econo ...
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Support Lead
1 day ago
Beyondsoft International Singapore**COMPANY DESCRIPTION** · Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, econo ...
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Customer Support Lead
1 week ago
SMARTRX PTE. LTD. SingaporeResponsible to plan and execute customer support in an effective and efficient manner, providing the highest levels of customer support and the best possible financial performance. · **Responsibilities**: · - Lead customer support team, including setting goals, providing training ...
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Production Support Lead
1 week ago
EBAOTECH INTERNATIONAL PTE. LTD. Singapore**Key Responsibilities**: · - Provide leadership and guidance to the production support team in handling day-to-day activities related to insurance core systems. · - Collaborate closely with the client team to understand their requirements, priorities, and challenges. · - Coordin ...
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IT Support Team Lead
1 week ago
TIKTOK PTE. LTD. SingaporeTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · **Why Join Us** · At TikTok, our peop ...
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IT Support Team Lead
1 week ago
TikTok SingaporeResponsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · At T ...
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Lead IT Support Engineer
1 week ago
ITCAN Pte Ltd SingaporeLead, Manage and Provide onsite EUCD support · - Incident and problem resolution of EUCD stations · - Administration and Configuration of EUCD devices · - End User Device Hardening and Lockdown · - Handle laptop Re-imaging incidents · - Moving PCs and Devices within same premises ...
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Operations Support Lead
1 week ago
SEDHA CONSULTING PTE. LTD. Singapore**Operation Support Lead**: · **Responsibilities** · - oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner. · - manage outsourced vendors and/or in-housed contractors to meet the de ...
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Client Support Lead
1 week ago
Forter Singapore**About us**: · **Digital commerce is built on trust.** At every point along the eCommerce journey, businesses must make a critical decision: _Can I trust this customer?_ Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and stre ...
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Desktop Support Lead
6 days ago
ITCAN Pte Ltd SingaporeIncidents and service requests refers to tickets or cases that is logged by end-users through the company incident and service request management system. · - General coverage on the delivery of incidents and service request will be shown respectively under Support Hours and Locat ...
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Application Support Lead
6 days ago
Global bank - Singapore SingaporeCarrying out production support, providing resolution where possible · - Liasing with various teams for problem investigation · - Escalation of problems as and when required · - Providing workaround solutions to the business · - To support containerization platform · - Providing ...
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L1 Support Lead
3 days ago
ELLIOTT MOSS CONSULTING PTE. LTD. SingaporeServe as the first point of contact for all incidents. · - Identify the impact, urgency, and priority of incidents. · - Categorize the ticket accordingly. · - Provide initial troubleshooting and support for incidents. · - Escalate incidents that cannot be resolved by the service ...
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Lead Production Support
1 week ago
TRANSFORMHUB CONSULTING PTE. LTD. Singapore**Responsibilities · - Oversee and coordinate the routine production build activities to ensure smooth operations. · - Explore alternative approaches to address challenges or improve current processes. · - Create and manage the incident reports and service requests list in collab ...
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Application Support Team Lead
4 hours ago
Citi Singapore**Responsibilities**: · - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; ...
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Vp, Production Support Lead
4 days ago
TECHKNOWLEDGEY PTE. LTD. Singapore**About the Department**: · Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. · We have centralized and standardized the technology components into Singapore, creating a global footprint ...
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Vp - Application Support Lead
4 days ago
TANGSPAC CONSULTING PTE LTD Singapore**Responsibilities**: · - Leading a team to provide level 2 support · - Involved in leading the team to perform root cause analysis · - Carrying out automation of processes · - Ensuring timefly resolution especially for high severity incidents to business users · - Provide manage ...
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Lead Desktop Support Engineer
1 day ago
HCL SINGAPORE Singapore**Accountabilities**: · - Supervise and manage an IT desktop support team in a high-volume Shared Services unit to achieve operational outcomes. · - **Team leading experience mandatory**: · - Manage the day-to-day work activities of the team, including timelines, expected custome ...