Administrative Executive - Singapore - SPD

SPD Singapore

1 week ago

Description

Roles & Responsibilities

Job Responsibilities

Assist the Centre Manager and other key staff in overseeing the administration and ensuring the smooth operation of Continuing Therapy Programme (CTP)
Manage the general administration of the programme in the areas of database management and financial management
Ensure timely and accurate reporting of all yearly reports and musters to internal and external stakeholders
Respond through email/phone/meetings to the various stakeholders' queries regarding administrative processes
Prepare or assist with the preparation of scheduled and/ad-hoc reports pertaining to the programme
Assist in the implementation of established operational policies and procedures within the programmes
Assist in periodical revision of administrative processes (SOP) when necessary
Assist in maintaining the documentation needed to support the CARF accreditation
Assist the Centre Manager in maximising the clients' schedule to ensure the efficient usage of the slots
Assist to consolidate data and do simple reports on trends to support the Manager in the long term planning of the programme
Provide guidance to the Administrative Assistant to ensure smooth running of operations in the programme, if applicable
To provide coverage for other Admin Executive / Assistant's duties as and when needed, so as to ensure the smooth running of all programmes in Children Services at all times
Interact with caregivers face-to-face, on the phone, and through email on a regular basis and manage each case in the best interests of the programme and the client. Ensure periodic updates of caregiver / client information in relevant databases
Understand caregiver's needs, provide relevant information and address caregiver's queries in a professional and friendly manner
Serve as the point of direct administrative contact and liaise with external institutions such KKH, NCSS, SSAs, when needed
Participate in Quality Improvement (QI) projects and workgroups in the programme, where needed
Assist the Centre Manager in providing information (policies and procedures, etc.) to new staff (interns, volunteers) in the programme
As may be assigned from time to time by Centre Manager, Assistant Director or Director, Children Services

Job Requirements

Degree/Diploma holder or relevant knowledge and at least 2 years' experience of administrative roles
Excellent interpersonal and communication skills
Strong analytical and problem solving skills
Diligent and organised with ability to multi-task while paying close attention to details and prioritizing to meet deadlines
Sensitivity to confidential matters may be required

Tell employers what skills you have

Ability to Multitask
Microsoft PowerPoint
Troubleshooting
Microsoft Office
Microsoft Excel
Financial Management
Quality Improvement
Administration
Attention to Details
Communication Skills
Administrative Support
Human Resources
Databases

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