Customer Service Officer - Singapore - INDOGUNA (SINGAPORE) PTE LTD

INDOGUNA (SINGAPORE) PTE LTD Singapore

2 days ago

Description

Roles & Responsibilities

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

Process customer orders accurately and efficiently using our designated systems or software.
Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
Continuously improve customer service procedures and processes to enhance efficiency and service quality.
Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

Minimum GCE 'N' or 'O' Levels or its equivalent
Excellent communication skills (verbal and written) with a customer-centric approach.
Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
Problem-solving skills and the ability to handle challenging situations professionally.
A proactive attitude with a commitment to delivering exceptional customer service.
Proven experience in a customer service role, preferably in the food service or hospitality industry.
Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

Tell employers what skills you have

Excellent Communication Skills
Order Processing and Change Request Management
Microsoft Office
Microsoft Excel
Sales Order Processing
Interpersonal Skills
Exceptional Customer Service
Administration
Order Processing
SAP
Attention to Detail
Excel
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Customer Service Experience

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