Customer Service - Singapore - LVL MUSIC ACADEMY PTE. LTD.

LVL MUSIC ACADEMY PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

Company Description

LVL Music Academy is a premier destination for violin, cello , piano lessons and fine musical instruments and accessories. We take pride in our extensive collection of violins, cellos, and accessories, offering musicians and enthusiasts the finest quality products.

We are looking for a Customer Service Assistance to join our team, dedicated to providing top-notch service to our customers. As a sales professional, possessing a firm understanding of the sales process is paramount. This includes proficiency in prospecting, lead qualification, effective selling techniques, objection handling, deal closure, and meticulous follow-up. We're on the lookout for an individual whose drive and ambitions resonate with ours, someone who will motivate us to continually exceed our boundaries.

Location

2 minutes walk from Chinatown MRT

Requirements

Proficiency in playing/understanding at least one musical instrument such as violin, cello, or piano is essential.
Possess an outgoing personality with a genuine enjoyment of engaging with people.
Demonstrated ability to establish rapport with customers and drive sales.
Thorough understanding of customer service principles with a commitment to delivering an exceptional customer experience.
Strong team player with excellent communication skills.
Proficient in Google Drive applications such as Google Sheets, Google Docs, with the capacity to quickly learn in-house software and cashiering systems.
Punctuality is non-negotiable.
Exhibit a strong sense of responsibility, proactively identifying and resolving issues, and displaying pride in delivering exceptional service.

Responsibilities:

Promoting and selling products and services
Ensure that every customer who visits the store is acknowledged with a friendly greeting
Provide assistance and information required to encourage a purchase
Eager to learn and participate in the company's training programs
Perform tasks such as cleaning of the store, unpacking of stock, maintenance of musical instruments and other administrative tasks as necessary
Perform cashiering duties
Replenish displays to ensure that there is sufficient stock for selling and that visual merchandising is attractive to customers
Establish long-term relationships with key customers, taking note of their preferences and past purchases
Team player
Fast and efficient in getting the job done in time

Benefits:

Career development opportunities

Medical Insurance

Skill development

Vibrant work environment

Tell employers what skills you have

Violin
Piano
Excellent Communication Skills
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Inventory
Career Development
Selling
Sales Process
Multilingual
Topnotch Customer Service
Cashiering
Customer Satisfaction
Team Player
Customer Service
Teamwork Skills
Customer Service Experience

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